Integration Analyst

At NMI, we are actively seeking an enthusiastic Integration Analyst to provide exceptional support to our clients as they navigate the integration of NMI's comprehensive software solutions. This position is a perfect match for individuals passionate about delivering top-notch customer service and who have a solid foundation in programming languages such as C#, C++, Java/Kotlin, or Objective-C/Swift. It offers an excellent opportunity for recent graduates keen to pursue a career in software development.

Joining our Integration team, you will serve as a primary resource for our clients, especially their developers, offering guidance and support through the integration process. You will acquire a deep understanding of the payments industry's intricacies, knowledge that will be instrumental in troubleshooting and resolving any payment-related issues our clients face. With a portfolio that includes point of sale (POS), mobile POS (mPOS), and e-commerce solutions, NMI delivers critical software development kits (SDKs) that ensure smooth integration with major banks, acquirers, and payment processors.

What you'll do:

As an Integration Analyst, your core responsibilities will include:

• Delivering top-notch integration support to clients incorporating NMI's payment solutions into their systems, as well as troubleshooting issues with existing integrations to ensure seamless operation.
• Actively learning all the programming languages supported by NMI's APIs to broaden and enhance support capabilities.
• Collaborating closely with clients to ensure their specific needs are met, guaranteeing the software performs optimally, and solutions align with Fintech industry standards.
• Continually updating and maintaining your knowledge of our products by implementing them yourself, enabling you to offer comprehensive support and insight, especially when new features are introduced.
• Creating and refining documentation for both internal and external stakeholders, contributing to a valuable knowledge library.
• Acting as a primary technical point of contact for NMI colleagues with integration inquiries.
• Participating in projects as required, leveraging your technical expertise to contribute significant value.

What we hope you'll bring:

• Proficiency in at least one programming language: C#, C++, Java/Kotlin, Objective-C/Swift.
• A customer-first mindset with exemplary customer service skills.
• Excellent prioritization skills with the ability to identify critical tasks.
• Adept at providing technical explanations to a diverse audience, tailoring communication to match their technical proficiency.
• A solid understanding of Windows and Linux operating systems and basic networking knowledge to support network-related customer issues.
• Exceptional problem-solving skills, creativity, and initiative.
• Outstanding communication, both verbal and written, along with superb interpersonal abilities.
• A proactive and positive approach to tasks.

Preferred Skills & Experience:

• Familiarity with web technologies (CSS, HTML, PHP, JavaScript, ASP .NET).
• Experience with both Windows and Linux environments.
• Proficiency in using customer ticketing systems.
• Prior exposure to the payments industry.
• Familiarity with development frameworks.

What We Offer 

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual salary of £30,000 – £35,000 (dependent on experience)
• Annual bonus scheme based on individual and company performance
• 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
• Workplace pension scheme
• Private medical insurance (available after 30 days of employment)
• Great work-life balance with our Flexi-time policy
• Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave).
• A chance to develop with an allocated company training budget
• Bike2Work Scheme
• Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services,such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets.
• A strong commitment to employee wellbeing including mental health first aiders.
• Employee referral scheme with generous financial reward
• Bonusly colleague reward scheme

What we do

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

NMI is an Equal Opportunities employer. We are committed to providing reasonable adjustments throughout the recruitment process for applicants with disabilities - please let us know in advance so we can support you appropriately.

Please note that all offers of employment are subject to satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the California Consumer Privacy Act (CCPA), and the General Data Protection Regulations (GDPR) any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. If you wish to withdraw you consent or enquire further on how your data is being used, please email dpo@nmi.com.