Director of Physical Products
ABOUT NOOKS
Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation’s warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset.
ABOUT THE ROLE
Nooks is seeking a Director of Physical Product to lead the design, development, and standardization of our physical environments and sites. This role is focused on creating and refining physical spaces that support a range of user needs, from collaborative work areas to specialized project spaces, ensuring consistency, usability, and scalability across our footprint.
In addition to shaping our physical product strategy, you will lead and mentor a small team, fostering growth, collaboration, and alignment as we expand. As we scale, this role may evolve into a broader leadership position overseeing the entire product function.
RESPONSIBILITIES
- Develop and manage a portfolio of standardized physical site designs that align with user needs and organizational goals.
- Standardize the customer experience across all locations, ensuring a consistent, high-quality environment through clear guidelines, brand alignment, and operational repeatability.
- Define pricing strategies and market segmentation approaches to optimize occupancy, maximize revenue, and align offerings with customer value and expectations.
- Build and manage processes for continuous improvement in space utilization, customer satisfaction, and operational efficiency.
- Lead product reviews, internal demos, and vision-setting exercises that align cross-functional stakeholders around business goals and product direction.
- Serve as the internal champion for Nooks’ physical product strategy, clearly articulating goals, tradeoffs, and success metrics to executive leadership and frontline teams.
QUALIFICATIONS
- 8+ years of proven experience in physical product management
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Experience in product management or design roles focused on the built environment (e.g., workplace strategy, architecture, physical product design, or construction).
- Proven ability to lead and mentor a team, fostering collaboration and accountability.
- Strong skills in gathering and translating user feedback into actionable product requirements.
- Experience working cross-functionally with construction, design, and operational teams.
- Strategic mindset with attention to detail and execution.
ELIGIBILITY + CLEARANCE
Must be eligible for a Secret security clearance. U.S. citizenship required.
Salary Range for all departments
Salary Range
$175,000 - $200,000 USD
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