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Manager - Pension Services

Seattle, WA

 Are you ready for the next challenge in your career? Do you see yourself as someone who is not only an operations leader but one who challenges your team to provide the highest levels of customer service (internally and externally)? Do you understand how the balance of high quality, timely, and efficient work adds to client satisfaction?   

Northwest Administrators, Inc. administers pension benefits for multiple pension plans and thousands of participants. We support plan participants transitioning from work to retirement and navigating life changes that affect their pension benefits.   

What you'll be doing... 

In this leadership role, you will oversee day-to-day pension operations, drive team performance, and ensure service excellence for participants and clients. The ideal candidate brings strong people leadership, operational rigor, and a continuous improvement mindset, with accountability for departmental goals and key performance indicators (KPIs). You will 

  • Lead and develop managers and staff to deliver high-quality pension services. 
  • Set performance expectations, manage evaluations, and support succession planning. 
  • Ensure operational goals, KPIs, and service-level targets are consistently met. 
  • Improve processes and build cross-functional capacity to manage workload changes. 
  • Oversee specialized pension operations, systems, and automation tools. 
  • Partner across departments and with external stakeholders on reporting and service delivery. 
  • Ensure compliance with policies, regulations, and security standards. 

Who you are... 

  • Leader: Demonstrated ability to effectively teach, coach, and direct others 
  • Educated: Bachelor’s degree preferred or significant relevant work experience 
  • Operational Expertise. Experience in defining and analyzing operational workflows 
  • Communicator: Excellent interpersonal and communication skills 
  • Technically Savvy: Proficient in Microsoft Office (Word, Excel PowerPoint, Outlook) 
  • Experienced: 5-7 years’ experience in operational leadership role 

Who we are... 

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com) 

If hired, you can expect... 

  • Starting salary range of $8,440 - $11,420 per month.  Pay is dependent on experience, skills, and qualifications.  
  • Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance 
  • Optional benefits include health flex spending & dependent care assistance plans, pet insurance 
  • Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days) 
  • Generous 401k plan with company base contribution & match  
  • Work-Life Balance 

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer.  All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws.  NWA prohibits any discrimination or harassment based on any of these characteristics. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

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