Team Lead, VIP Customer Service (Mandarin & English Support)

Who We Are: 

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

1. Responsible for the daily management and supervision of the VIP team, tracking and completing various data indicators of the team, and building the brand image of VIP managers. Dedicated to the execution of the team's goals, planning, and policies, as well as formulating, optimizing, and supervising processes and systems to ensure efficient work operations. Familiar with competitive products, continuously promoting product optimization to ensure an excellent product experience for VIP users, and increasing VIP users’ engagement.
2. Enhance team members' abilities by providing work assistance and training, improving individual skills, and effectively practicing leadership.
3. Coordinate departmental cooperation, enhancing collaboration between departments to complete work more efficiently.
4. Ensure timely follow-up and handling of exceptional situations, promptly follow up and intervene in handling special or widely impactful issues.

What We Look For in You:

1. Bachelor's degree or above.
2. Strong sense of responsibility with full execution ability. Proactive work attitude with a spirit of leading by example. Has good affinity, communication, and coordination skills. Good at stress tolerance.
3. At least 2 years of experience managing a customer service team with at least 10 members.
4. Good sensitivity and foresight, with a certain degree of innovation.
5. Experience in VIP services or operations is preferred. 
6. Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
7. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Base salary, KPI allowance, Shift allowance)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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