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Payment Operations Analyst

San Jose, California, United States

Who we are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity:

  • Exciting opportunity to be part of the dynamic industry
  • Play a key role in facilitating fiat transactions on a global scale
  • Responsible for managing daily settlements, reconciliations, addressing and solving payment-related issues efficiently
  • Have the opportunity to collaborate with diverse professionals and contribute to the growth and success of our platform

What You’ll Be Doing:

  • Manage customers' fiat currency deposits and withdrawals on the exchange platform, be responsible for overseeing and executing the transfer of fiat currency into and out of the exchange
  • Reconcile daily fiat balances between the exchange system and bank accounts
  • Resolve customer inquiries related to payment processing
  • Analyze and highlight exceptional items related to settlements and collaborate with cross functional teams and banking partners to resolve quickly
  • Support future development efforts by testing new product offerings
  • Provide performance reports with metrics for assessing performance and improvements
  • Support the accounting team with reconciliations and other payment-related activities
  • Review settlement operations and suggest areas of improvements and automations
  • Support Payment Operations Manager on ad-hoc requests from cross functional teams

What We Look For In You:

  • Bachelor's degree in Finance, Accounting or a related field.
  • At least 3 years of experience in fiat operations, preferably in cryptocurrency, banking, payment services, or fintech industries
  • Proficient in financial reconciliation and accounting principles
  • Strong attention to detail and ability to work with large data sets
  • Excellent problem solving skills and ability to work under pressure
  • Familiarity with AML/KYC regulations and compliance procedures is a plus
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong prioritization skills and willingness to roll up one's sleeves to get the job done
  • Proficiency in English, written and spoken

Nice to Haves:

  • Bonus points if you have previously worked at a crypto exchange
  • Experience working across time zones and cross cultural teams
 
Highlights of Perks and Benefits:
  • Market competitive total compensation package
  • Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
  • 401K with company contribution
  • Accrued PTO policy, company paid holidays
  • Paid Parental Leave
  • Employee Referral Bonus Program paid in BTC
  • Company Donation Match
  • More surprises when you join!
 
OKX Statement
 
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
The salary range for this position is $101,000 to 126,000.
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the [salary] / [hourly wage], a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Okcoin and OKX internal or external careers site.

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