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Senior Associate, Fraud Risk

Budapest, Budapest, Hungary

Who We Are:

OKBL Hungary Services and Technology is part OKG's shared services organization. Global Business Service (GBS) adds value by standardising and continuously improving business activities, whilst maintaining a robust control environment and driving operational excellence. There are three GBS Centres globally, situated in China, Asia and Europe.

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

 

What You’ll Be Doing:

  • Responsible for handling user complaints related to risk control, such as account theft or takeover, fraud, and other security concerns while maintaining clear and effective communication with customers via our official channels to efficiently resolve security issues for both users and the platform.
  • Coordinate with internal departments such as the technical team and customer service team to resolve complex account issues, ensuring comprehensive and accurate problem resolution.
  • Review unfreeze or unbinding requests from various business lines, ensuring each request is legal and reasonable, and operate through a unified permission management system to prevent unauthorized actions.
  • Ensure the accuracy of account status change operations, minimizing risks associated with incorrect modifications and reducing operational errors through strict adherence to established procedures.
  • Always prioritize the security of users and the platform, possess risk awareness and customer service consciousness, and continuously optimize operational processes to improve efficiency and user satisfaction.

 

Key Challenges:

  • Maintaining confidentiality while managing sensitive information.
  • Availability and ability to work on afternoon shifts when required.
  • Ensuring strong attention to detail in a fast-paced environment.
  • Upholding high accuracy standards to support reliable outcomes.
  • Collaborating with diverse departments across global locations online.
  • Adapting to frequent changes and evolving processes.
  • Navigating and utilizing multiple internal systems effectively.

 

What We Look For In You:

  • Preferably a Bachelor’s degree or higher, with relevant experience in the financial or internet industry considered an advantage.
  • Proficient in English writing, reading, and communication.
  • At least 1.5 years of experience in customer complaint handling, risk management, or related fields, preferably in the financial services or technology industry.
  • Excellent communication and problem-solving skills, capable of effectively handling various user complaints and complex issues.
  • Strong analytical and coordination skills, able to resolve complex problems through multi-faceted collaboration.
  • Demonstrating strong computer proficiency, (preferably with experience using Mac systems), to efficiently manage tools and workflows.
  • Team player with the ability to collaborate effectively with various departments to solve problems collectively.
  • Detail-oriented, responsible, and capable of handling work pressure.

 

About the Team:

The role requires maintaining close collaboration with a team of five, including direct daily contact with the team lead, along with regular online communication with managers. The position is primarily office-based in a modern, well-equipped workspace with the flexibility to work remotely up to two days per week after successfully completing the probation period. Comprehensive live and online training will be provided to support your onboarding and continuous development.

 

Performance Measures:

Performance and quality are continuously monitored to ensure high standards, but you'll be fully supported through regular training, coaching, and shadowing opportunities. We also prioritize employee wellbeing throughout the process. The role includes a three-month probation period, during which you'll receive dedicated guidance to help you succeed.

 

Why Join Us?

  • Competitive remuneration package (Base salary + KPI allowance + Shift allowance)
  • Weekly work meal allowance 
  • Transport allowance
  • Training & wellness benefits per annum
  • Health & dental coverage 
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
  • Hybrid work environment available as part of our flexible working approach.


    #LI-HYBRID #LI-JC3
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