Team Lead, Sanction Operations
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll be Doing
- Provide people management and development responsibilities and ensure team service level standards are met.
- Create the strategy to continuously build and mature our Sanctions Operations team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation.
- Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news.
- Liaise with Compliance department and management within business units.
- Monitor periodic review to ensure regulatory requirements are met.
- Can exercise independence of judgement and autonomy.
- Acts as SME to stakeholders and/or other team members.
- Prepare daily and weekly metrics and progress reports.
- Being the contact point for any question arising from clients and any other internal/external stakeholders.
- Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions screening and ensuring the appropriate action is taken.
- Provide information to management in respect of sanctions issues arising.
- Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
- Manage specific projects, which may arise from time to time.
Requirements: What We Look For In You
- Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations.
- Experience with learning management systems (LMS) and e-learning development tools.
- Able to communicate fluently(speaking and writing) in English and one of these languages - Hungarian (optional)
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
- Independent and able to multitask, able to work within timelines
- Comfortable working in a fast-paced, dynamic environment with changing priorities.
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Hybrid work environment available as part of our flexible working approach.
Why Join Us?- Competitive remuneration package (Basic Salary + Yearly Bonuses).
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Hybrid work environment available as part of our flexible working approach
- Monthly Team Building
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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