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Director, Control & Issue Management

San Francisco, California, United States; San Jose, California, United States

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
 
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
 
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
 
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 
About the Team:
The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk.
 
Role Overview:
At OKX, we believe that the future will be reshaped by crypto, ultimately contributing to every individual's financial freedom. As a leading crypto exchange and developer of the OKX Wallet, we provide millions with access to crypto trading and decentralized applications (dApps). Our commitment to transparency is evident through initiatives like our monthly Proof of Reserves publications.
The Compliance function at OKX is pivotal in maintaining the company's integrity and trustworthiness. We are a team of risk-minded problem solvers who advise the business on regulatory obligations and compliance risks. Operating under a global/local Compliance model, our Central Compliance experts support in-country Compliance Officers to ensure robust and consistent programs that meet both local regulatory requirements and internal global standards.
The Director, Control and Issue Management – Compliance will lead the global second-line Compliance Control and Issue Management function. This role is responsible for overseeing the firm’s compliance control inventory, issue lifecycle management, and control effectiveness assessments across all jurisdictions and lines of business. The Director will be instrumental in building out the team, designing and embedding scalable frameworks, and ensuring timely identification, escalation, remediation, and closure of compliance issues in alignment with regulatory expectations and internal risk governance.
 
Key Objectives:
  • Establish and lead the global second-line Compliance Control and Issue Management function.
  • Design, implement, and maintain a robust and scalable control inventory and issue management framework aligned to regulatory obligations, risks, and policies across all jurisdictions and products.
  • Implement an effective and scalable issue management framework across all jurisdictions and products.
  • Deliver polished, executive-level reporting on control effectiveness, issue status, and remediation progress to senior management and regulatory stakeholders.
  • Build and mentor a high-performing, globally distributed team to support control assurance and issue governance across the firm.
Responsibilities:
Control Management
  • Own and maintain the compliance control inventory, ensuring controls are clearly mapped to risks, regulatory obligations, policies, and procedures.
  • Oversee periodic control effectiveness assessments and control testing in collaboration with Monitoring & Testing, Risk, and Internal Audit functions.
  • Partner with control owners to evaluate new or modified controls as products, services, and jurisdictions evolve.
Issue Management & Resolution
  • Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues. This includes intake of identified issues, documentation within GRC/ERM software, collaborative action plan development, and overseeing closure validation.
  • Provide governance reporting to senior management, the board, and regulators on key compliance issues, emerging trends, and associated remediation progress.
  • Monitor aging and overdue issues, ensuring timely resolution or escalation, and driving accountability across stakeholder groups.
Governance & Reporting
  • Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, and other key control functions to ensure alignment and effective collaboration on issue resolution and control enhancement.
  • Develop and maintain issue and control dashboards, metrics, and reports that provide clear visibility for senior stakeholders.
  • Chair or significantly contribute to relevant control and issue governance forums.
  • Support internal and regulatory audits and requests related to compliance control and issue matters.
Team Leadership & Strategy
  • Build, manage, and mentor a high-performing team across multiple jurisdictions.
  • Define and execute the strategic direction of the function, including tooling optimization, processes, and cross-functional engagement.
  • Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement throughout the organization.
Requirements:
  • 10+ years of experience in compliance, risk management, internal audit, or a related governance role within financial services or fintech.
  • Demonstrated senior-level experience in establishing, leading, and transforming control or issue management frameworks at scale, including navigating complex existing environments.
  • Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models.
  • Proven ability to operate effectively and lead teams across multiple jurisdictions in a global organization.
  • Excellent stakeholder management skills, including the ability to engage with senior leadership and regulators.
  • Exceptional analytical and communication skills, with the ability to translate complex issues into clear, actionable insights.
Nice-to-Have Requirements:
  • Professional certifications (e.g., CAMS, ICA).
  • Experience in the crypto or digital assets sector, with familiarity around the regulatory landscape for virtual asset service providers (VASPs).
  • Significant hands-on experience with control/issue management tooling such as Workiva, Archer, ServiceNow GRC, or similar platforms for control mapping and issue tracking.
  • Track record of successfully implementing cross-functional remediation programs, including those involving technology and product-driven solutions.
  • Strong project and change management capabilities, especially in dynamic, high-growth, or global environments.
Perks & Benefits:
  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependents
  • More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • The salary range for this position is $200,000- $300,000
  • The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.

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