Salesforce Administrator

New York, New York

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

Reporting to the Senior Manager of Generalist Consultants, the Salesforce Generalist Consultant will play a crucial role in ensuring the seamless and efficient execution of our end-to-end processes within the Salesforce ecosystem. The ideal candidate possesses hands-on SFDC configuration skills, with a particular emphasis on troubleshooting, solution design, and flows. This role will be focused on production support but will also be involved with project execution, enhancements, reducing technical debt, and occasional project management. They must possess a service-oriented demeanor and a passion for working with Salesforce technology. The ability to work in a fast-paced environment will be crucial to this role. 

Your Mission

General Support: 

  • Monitor Jira queues to troubleshoot incoming bugs and tasks providing timely responses and resolutions 

  • Include resolution details in production support bugs/tasks 

  • Create follow up tasks for issues discovered during production support 

  • Document trends in system issues 

Configuration: 

  • Configure and maintain Salesforce objects, fields, validation rules, workflow rules, and flows to support efficient order management. 

  • Collaborate with cross-functional teams and Salesforce Solution Architects to understand solution designs and help implement them 

  • Ensure accurate order data capture, validation, and processing, adhering to established business rules and standards 

Process Automation: 

  • Implement and QA automation work, primarily done in Flow 

  • Comfortable migrating workflow rules and process builders to Flow 

  • Not required, but bonus if you are familiar with CPQ Automaton such as price rules, product rules, discount schedules, and contract generation. 

  • The person in this role will be responsible for doing QA on their own work; support with UAT will be provided in some cases but not all  

Data Integrity and Security: 

  • Implement and maintain data quality best practices to ensure accurate and reliable Salesforce data. 

  • Enforce data security measures, including user access controls, data sharing rules, and field-level security. 

  • Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary  

Continuous Improvement: 

  • Stay up to date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead-to-Bill process. 

  • Lead or participate in process improvement initiatives to drive efficiency and accuracy. 

You Are

Additional Responsibilities 

  • Advanced troubleshooting for end users 

  • Assist senior manager with the most urgent requests that we receive 

  • Providing advanced support for Salesforce requests and escalated administrative tasks 

  • Overseeing Quality Assurance (QA) and implement changes requested from User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework. 

  • Communicating with Solution Architects & stakeholders and maintain good working relationships with them.  

  • Ability to QA configuration in a developer sandbox, promote it to a full copy sandbox for UAT, then release to Production (we use Gearset for this, so familiarity with Gearset or willingness to learn how to use it is needed) 

  • Provide on-call support as needed for month end closing periods 

Your Experience Includes 

  • 1-3 years of work experience in an operations or salesforce admin role  

  • Bachelor's degree  

  • Familiarity with Salesforce Flows  

  • Familiarity with Roles, Profiles, Permission Sets, Org-Wide Sharing, FLS  

  • Proficiency in writing Salesforce Validation Rules & Formulas  

Extra Awesome 

  • 1+ Salesforce Certifications 

  • Experience with business analysis and analyzing use cases for the business so that configuration may be built in salesforce to achieve business goals 

  • You know when to use a Before Save, After Save, Before Delete or Scheduled Flow 

  • Complex Formula writing - able to write formulas for formula fields, validation rules, entry criteria, etc. that follow best practices and utilize the fewest characters to achieve the goal 

  • Experience working at a startup  

  • Experience gathering requirements for Salesforce configuration 

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$39.01 - $58.52 USD

Where we Work

OneTrust embraces a flexible working model. The underlying “why” for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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