New

Senior Salesforce Solution Architect

New York, New York

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

Reporting to the Senior Manager of Solution Architects, the Senior Salesforce Solution Architect will play a pivotal role in driving the transformation and optimization of our processes within the Salesforce ecosystem. We are seeking an experienced Senior Salesforce Solution Architect with a specialization in Sales & Service Cloud to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful, durable solutions, we invite you to apply and contribute to our continued growth. 

Your Mission

The Mission: 

End-to-End Saleforce Process Design: 

  • Collaborate with stakeholders to gather and analyze business requirements related to end-to-end processes. 

  • Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points. 

  • Create comprehensive architectural diagrams, process flows, and solution documentation. 

Technical Leadership: 

  • Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices. 

  • Lead the evaluation and selection of technologies, tools, and third-party applications that complement the end-to-end ecosystem. 

  • Oversee the development of technical specifications and ensure adherence to design principles. 

Salesforce Configuration and Customization: 

  • Configure and customize Salesforce objects, fields, validation rules, flows, and custom code (Apex, Lightning Components) to support end-to-end requirements. 

  • Show in-depth knowledge in specialized areas, such as: Territory Management, Lead Routing, Account Hierarchies, Omnichannel, Integrations, Communities, Incident & Breach, Certinia, Gainsight, or Account and Lead Enrichment. 

  • Innovative approach to solving complex implementations without previous experience; bringing creative thinking and approaches from the frontier of salesforce new practices to our implementation 

Integration and Data Management: 

  • Architect integration solutions to seamlessly connect Salesforce with external systems, ensuring data consistency and real-time information exchange. 

  • Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable end-to-end data. 

Performance Optimization: 

  • Identify and address performance bottlenecks, scalability concerns, and other technical challenges within the end-to-end processes. 

  • Ownership of system performance and collaborate with technical teams to implement optimizations 

  • Identifying conflicts sourced in other systems or impacting downstream systems and ensuring business outcomes are good across all processes and systems 

Solution Governance and Compliance: 

  • Ensure that the end-to-end solution complies with security, data privacy, and regulatory requirements. 

  • Lead solution reviews and ensure alignment with architectural guidelines. 

Stakeholder Collaboration: 

  • Collaborate closely with cross-functional teams, including Sales, Marketing, Operations, Support, Customer Experience, and Finance, to ensure solutions meet business needs. This role will be assigned a specific business owner in one of the above areas 

  • Present technical concepts and solutions to both technical and non-technical stakeholders. 

  • Demonstrate clear command and ownership of the technical side of their workstream; monitor any issues that the business may be missing and proactively recommend better practices in order to advance business goals 

  • Influencing the business to think bigger and go in directions which are at the leading edge of the industry  

Mentorship and Training: 

  • Provide guidance, mentorship, and knowledge transfer to junior architects and development teams. 

  • Conduct training sessions to enhance team members' understanding of end-to-end processes and Salesforce best practices. 

You Are

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 

  • 7+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification 

  • Minimum 8 years of experience as a Salesforce Solution Architect, with a focus on designing and implementing End-to-end  solutions. 

  • Minimum 5 of experience in an Architect role 

  • Proficiency in Salesforce Tools such as LeanData, ZoomInfo, D&B, Reltio and hands-on experience with Apex, Lightning Components, and integration tools. 

  • Strong understanding of End-to-end  processes, including lead management, opportunity tracking, quoting, pricing, and contract management. 

  • Excellent analytical and problem-solving skills. 

  • Exceptional communication and interpersonal skills. 

Extra Awesome

  • Experience working at a startup  

  • 13+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification, B2B Solution Architect 

  • Experience with other Salesforce products, such as Billing, Commerce Cloud, or Einstein Analytics. 

  • Previous experience in Tech Industry or a similar field. 

  • Project management experience. 

  • Advanced degrees or certifications in related fields.

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range

$150,675 - $226,012.50 USD

Where we Work

OneTrust embraces a flexible working model. The underlying “why” for our workplace strategy is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins to Finish Stronger.

Each role may have specific flexible, hybrid, or in-office requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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