Head of Global Billings and Collections
Strength in Trust
OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
The Director of Global Billing and Collections will play a key role within the Order to Cash team and broader Finance organization to centralize all related activities. Reporting to the SVP, Chief Accounting Officer, you will lead and grow a team of analysts across multiple time zones to scale and automate day-to-day operations and month-end close activities, and support strategic initiatives across the organization.
Your Mission
- Develop a framework and administer policies to improve collections and consistently achieve or exceed collections goals
- Oversight and management of day-to-day operations and a global team of billing and collections
- Lead the billing team to ensure timely and accurate billing
- Lead initiative to implement new billing templates and systems and related collections efforts at scale
- Establishment and enforcement of enhanced credit policy that mitigates company risk and exposure
- Ownership of deliverables to internal and external audits that are complete and accurate
- Ownership and presentation of monthly and quarterly accounting close materials (AR reconciliation, AR Aging trends, Allowance for Doubtful Accounts)
- Manage billing and collections escalations from internal and external stakeholders promptly while upholding and maintaining the interests of the company
- Routine engagement with leadership to provide visibility into key metrics and related trends
- Analyze billing and collection data to identify trends and opportunities to inform data-driven decisions and initiatives
- Partner with FP&A to develop accurate collection targets
- Lead initiative to create an inventory of current state billing and collections processes
- Develop and implement policies, procedures, and strategies to decrease DSO while maintaining a positive customer experience
- Provide thought leadership to drive end-to-end accounts receivable initiatives and enhancements
- Represent the interests of billing and collections in cross-functional projects
- Hire, lead, and mentor highly motivated teams to cultivate talent, enhance performance, achieve career aspirations, and ensure succession planning in high-impact roles
Your Experience:
- Minimum of 10+ years of experience in collections and billing in enterprise SaaS
- Knowledge and experience with financial system applications such as Workday Financials, Tableau, Snowflake, and/or automation tools such as Robotics Process Automation (RPA) are a plus.
- Experience in high-growth technology (or similar) companies is a plus
- Proven track record of leading successful billing and collections teams
- Strong communication skills are a must - the ability to understand and articulate existing challenges and obtain buy-in from stakeholders to drive toward a solution
- Strong Excel, Google Sheet / Slide, or PowerPoint skills
- Understanding of month-end close, GAAP, SOX, and audit concepts and requirements is required.
Where we Work
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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