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Director, Strategic Partner Implementation

Remote, US

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

About the Role: 

We are seeking a dynamic Director, Strategic Partner Implementation to lead a high-performing team in executing large-scale implementation rollouts. In this player/coach role, you will not only provide leadership, mentorship, and operational oversight to your team but also work directly with customers and partners to ensure seamless, efficient, and high-quality deployments. You will drive process optimization, stakeholder engagement, and cross-functional collaboration, ensuring that implementations align with business objectives and deliver exceptional client experiences. This is a pivotal role for an experienced leader who thrives in a fast-paced, customer-focused environment and is passionate about scaling implementation strategies globally. 

The ideal candidate is an outstanding communicator, highly engaging, and comfortable working with executive stakeholders. You thrive in customer-facing environments, have a strong executive presence, and can break down complex, technical concepts in a way that customers understand. You’ll also be highly organized, ensuring projects stay on track while fostering collaboration across teams. 

What You’ll Do: 

  • Lead and mentor a team of implementation specialists, acting as both a hands-on contributor and a coach.
  • Serve as the primary point of contact for high-profile Partner/customers, ensuring a smooth and engaging implementation experience.
  • Develop and execute implementation strategies that maximize customer success and adoption.
  • Strong operational skills that include capacity and resource planning, delegation and follow through.
  • Communicate effectively with C-level executives, IT leaders, and end-users, ensuring confidence in the deployment process.
  • Maintain meticulous project tracking, ensuring deadlines and customer expectations are met.
  • Work cross-functionally with Sales, Support, and Product teams to resolve challenges and continuously improve the implementation process.
  • Establish best practices and refine processes to enhance efficiency and scalability. 

Experience We’re Looking For: 

  • 12+ years working experience, including 5+ years of experience in UCaaS, VoIP, or cloud-based communication solution implementations.
  • 3+ years' experience managing team with proven leadership experience in a player/coach capacity, balancing strategic oversight with hands-on execution.
  • Exceptional customer engagement skills that include being approachable, and able to simplify technical discussions for any audience.
  • Strong executive presence: Comfortable presenting to senior leadership and customers/partners alike.
  • Outstanding organizational skills, with the ability to manage multiple projects, priorities, and stakeholders.
  • Technical proficiency in VoIP, SIP, UCaaS platforms, and cloud-based telephony solutions.
  • Experience with project management tools (e.g., Monday, Smartsheet) and CRM systems. 

What We Offer: 

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. 

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents 
    • HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund) 
  • Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • Commuter benefits 
  • 401k & employer match
  • Employee Stock Purchase Plan (ESPP)
  • Paid time off, sick days, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel assistance services and Identity theft and will preparation services

 

Ooma is an equal opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

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