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Operations Engineer

Remote, US

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all. 

About the Role: 

The Operations Engineer is responsible for the implementation, optimization, and reliability of Ooma’s Linux-based production infrastructure. This role works independently on complex system issues, applies sound technical judgment to production challenges, and contributes to the design and improvement of operational processes and automation frameworks. 

Operating within established infrastructure architecture, the Operations Engineer plays a key role in ensuring system performance, availability, and scalability while collaborating closely with senior engineers and cross-functional partners. 

What You’ll Do:

  • Systems Engineering & Operations 
    • Design, implement, and maintain Linux-based systems supporting production services in on-prem data center environments. 
    • Independently troubleshoot complex system, virtualization, and performance issues, applying root-cause analysis and corrective action planning. 
    • Install, configure, and optimize Linux distributions, system services, and virtualization platforms (KVM). 
  • Reliability & Incident Management 
    • Serve as a technical lead for production incidents, driving resolution efforts and contributing to post-incident reviews and preventive improvements. 
    • Monitor system health, performance, and capacity using observability tools and make informed recommendations for optimization. 
  • Automation & Continuous Improvement 
    • Contribute to the development of automation, configuration management standards, and operational tooling. 
    • Identify opportunities to reduce operational toil and improve system reliability through process and tooling enhancements. 
  • Cross-Team Collaboration 
    • Partner with application, platform, and development teams to support production services and infrastructure needs. 
    • Provide technical input into infrastructure enhancements and operational best practices. 
  • Documentation & Knowledge Sharing 
    • Maintain system documentation, procedures, and runbooks to support consistent operations and knowledge transfer. 

Experience We’re Looking For: 

  • Must have 3-5 years of experience in Linux systems administration, infrastructure operations, or related engineering roles.
  • Strong hands-on experience with Linux system troubleshooting, performance analysis and optimization required.
  • Must have experience operating in on-premises data center environments. 
  • Familiarity with monitoring, observability, and configuration management tools. 
  • Working knowledge of KVM-based hypervisors; OpenNebula experience preferred. 
  • Proficiency in shell scripting (Bash); Python or similar scripting languages a plus. 
  • Demonstrated ability to exercise independent judgment in diagnosing issues and implementing technical solutions. 
  • Excellent documentation and communication skills. 
  • Experience with containers and container runtimes strongly perferred; Kubernetes exposure a plus. 
  • Basic networking troubleshooting experience #LI-CC1

What We Offer: 

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. 

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
    • HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) 
  • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • FSA Healthcare & Dependent Care
  • Commuter Benefits
  • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
  • 401(k), including employer match, and Roth
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time off, Sick Time, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel Assistance Services and Identity Theft 
  • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

United States Pay Range

$102,000 - $135,000 USD

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