Team Lead - Customer Experience

What You’ll Need 

• Good leadership, organization, decision-making
• Excellent interpersonal and communication skills
• Manages multiple tasks/priorities effectively
• Experience in quality management, calibration, and reporting
• Proficient in Google Workspace and Microsoft Office 
• Ability to adapt to a fast-paced, ever changing work environment
• Ability to understand processes end-to-end and identify opportunities to improve team/process efficiency
• Should be able to present WBR and MBR effectively
• Ability to develop and adjust strategies in order to meet deadlines 
  

About the Role 

We are seeking a proactive and results-driven Team Lead to oversee day-to-day team operations, drive performance, and ensure the delivery of high-quality work in a fast-paced environment. The Team Lead will be responsible for managing team workflows, coaching team members, and coordinating with cross-functional departments to meet organizational goals.

What You’ll Do 

• Supervise and guide an [X]-member team to achieve performance targets
• Monitor performance, provide feedback, and conduct reviews
• Allocate tasks, manage workloads, and ensure timely deliverables
• Facilitate team meetings, knowledge sharing, and problem-solving
• Act as first point of escalation, resolving team conflicts
• Train, mentor, and support professional development
• Ensure adherence to policies, procedures, and quality standards
• Collaborate with management for process improvements and best practices
• Prepare and present reports on team performance, issues, and recommendations
  

Bonus points if you have 

• Quality and accuracy of deliverables
• Employee engagement and retention within the team
• Process improvement contributions
  

#LI-Onsite #LI-RJ1

About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain. 

• To learn how we are reinventing the Real Estate industry check out our website. 
• Hear about our culture directly from team members by visiting The Muse. 
• Discover what we are building for our customers by reading our blog.

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We’re committed to Diversity, Equity, Inclusion, and Belonging

Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.