Partner Success Manager

Location: 

Remote roles in the US are available in all states EXCEPT Hawaii, Alaska, Montana, or any US Territories.

What You’ll Need 

• Minimum of 5 years of mid-level account management experience, or equivalent background in complex sales, or 1 plus years of people management.
• Demonstrated understanding of the importance of repeat relationships and the ability to articulate qualitative and quantitative business tradeoffs.
• Proficiency in presenting complex data and analysis to senior leadership, both internally and externally.
• Strong independent problem-solving abilities.
• Real Estate Experience. 

About the Role 

The Partnership Success Manager is responsible for maintaining and managing the performance of our partner relationships. This role involves cultivating and expanding partnerships nationwide, with a focus on agents. The Partnership Success Manager will develop strategic business initiatives, address partner challenges using Opendoor products, and work with senior leadership both internally and externally to drive partnership adoption and success. This position requires regular performance management meetings, troubleshooting complex transactions, delivering exceptional partner service, and developing innovative growth strategies. The working schedule is typically Monday through Friday, with occasional evening and weekend communication as required.

What You’ll Do 

• Develop and maintain a comprehensive understanding of all Opendoor partnership offerings, including Agent Access, Agent Lead Offer, List with Opendoor, Seller Denials, External Listings, Builder, Brookdale, and future partnerships, as well as the operational processes associated with these offerings.
• Serve as a subject matter expert on internal processes for Opendoor partnership offerings, proactively identify areas for process improvement, and drive the implementation of these improvements.
• Foster strong partner relationships through regular reporting and communication.
• Establish and enforce performance management metrics for all partners across all partnership offerings.
• Collaborate with Leadership to develop scalable agent performance management strategies and tactics to improve conversion rates.
• Work cross-functionally with marketing, pricing, and operations leadership to identify and implement innovative approaches to deepen Opendoor partnerships.
• Engage with senior internal and external leaders to analyze partnerships, identify gaps, and pursue growth opportunities.
• Expand and maintain existing partnerships within the assigned territory.
• Lead presentations to large groups of external partners, discussing performance, partnership benefits, and utilization.
• Independently manage and resolve complex transactional and seller issues.
• Educate and update partner agents on utilizing Opendoor as a tool to enhance their business.
• Utilize business acumen to analyze and present the health of partnerships to senior leadership.

Bonus points if you have 

• Current Active Real Estate License.

Compensation: 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position in most locations  is $91,200 - $129,000 annually. In the SF Bay Area of California, Seattle, and New York City Metro area the base salary range is $114,400 - $143,000. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

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About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain. 

• To learn how we are reinventing the Real Estate industry check out our website. 
• Hear about our culture directly from team members by visiting The Muse. 
• Discover what we are building for our customers by reading our blog.

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We’re committed to Diversity, Equity, Inclusion, and Belonging

Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.