Manager, Accounts Team

New York, New York

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

Reporting to the District Director, New York, Restaurant Sales, and Services, this position leads a team of Account Managers to achieve their goals focused on customer retention and revenue growth within their assigned markets.

You will play a crucial role in developing the team, optimizing performance, and ensuring each member has the leadership and resources needed to excel. By understanding local market conditions and challenges, you will support the team in finding opportunities to increase retention and grow revenue. This role requires a proactive leader who can challenge current thinking, foster innovation, and deliver results.

We're looking for proactive leaders passionate about team development, customer success, and driving business growth! Join us in shaping the future of restaurant sales and services!

Responsibilities:

  • Lead the team to consistently meet and exceed customer retention goals, identifying strategies to improve customer satisfaction and loyalty.

  • Drive revenue growth by implementing strategies that align with customer needs and the local market landscape.

  • Lead all aspects of territory management and ensure the team maintains a strategic approach to account planning, business updates, customer interactions, and market awareness.

  • Lead the team in increasing adoption of all OpenTable products and offerings, (e.g., product enhancements, product upsells, marketing services, and experiences)

  • Stay current on industry trends, organizational initiatives, and company vision.

  • Partner with sales and leadership to help develop and deliver training programs.

  • Monitor team performance and operational metrics to identify areas for improvement, and implement adjustments.

  • Recruit, train, and onboard new team members, providing a thorough and engaging introduction to the company and its objectives.

  • Conduct regular performance discussion and provide consistent, actionable feedback.

  • Travel 25% of the time to meet with customers, attend meetings, and support the team in the field.

Qualifications:

  • 3+ years experience leading a team, with a strong focus on team development and performance optimization.

  • 3+ years of experience in a customer-facing role, ideally within the hospitality and/or restaurant technology industry.

  • Experience with customer relationship management and revenue growth, including upselling, cross-selling, and retention strategies.

  • Strong multitasking and prioritization skills, with a focus on time management and organization.

  • Excellent communication, leadership, and negotiation skills, with the ability to make data-driven decisions.

  • Proficiency in Google Suite, Salesforce, Data Visualization tools, and DAG.

  • Must be able to be in New York City on regular basis (up to 3 days a week)

A few of the benefits you get at OpenTable—

  • Generous paid vacation

  • Day off on your birthday

  • Company-matched retirement plans

  • Company-wide week off each year

  • Work from (almost) anywhere policy

  • Health, dental, and vision insurance plans

  • Flexible Spending Accounts

  • Headspace Subscription

  • Company-paid therapy sessions through SpringHealth

  • Paid Volunteer Time

  • Universal Paid Parental Leave

Note for Connecticut Residents: To receive estimated salary range information for this role pursuant to Connecticut's "An Act Concerning the Disclosure of Salary Range for a Vacant Position", email CTCareers@kayak.com. You must include the name of the position in your request.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $115,000-$130,000.USD

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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