Account Manager, Enterprise (Hybrid, London Office)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Reporting to the manager of Enterprise EMEA. An account manager on the team handles an elite portfolio of restaurant groups and strategic accounts.

They assume responsibility for the restaurant and/or group relationship after the sale and installation are completed.

They are charged with maintaining a high client retention rate by improving customer happiness and driving deep utilisation of OpenTable services.

They will dedicatedly engage in face-to-face meetings with decision-makers to consultatively deliver business reviews and provide training and education on using OpenTable software and online marketing exposure.

The position will serve as a trusted advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, they will gather feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.

OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilising best in brand front-of-house management and online reservation technology.

We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent.

In this role, you will:

• Cultivate high-level relationships and act as a trusted advisor for restaurant groups/ Strategic Accounts.
• Act as liaison between clients and relevant company departments to resolve issues.
• Lead client retention efforts and overcome strategic objections.
• Deliver customised product and service presentations, both in-person and online.
• Encourage and educate clients about industry trends and alternative business perspectives.
• Provide clients with valuable data and reports to optimize operations.
• Meet and exceed assigned monthly and quarterly retention and revenue goals.
• Ensure customer satisfaction through diligent follow-ups.
• Document client communications and provide productivity reports.
• Maintain a detailed understanding of the company's solutions.
• Provide market feedback to Product and Marketing teams.
• Assist Enterprise Account Executive and Inside Sales Rep as needed.
• Anticipate 30-50% travel depending on location.

Please apply if:

• 5+ years of Account management or equivalent experience; validated customer service skills
• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not essential.
• You have outstanding negotiating skills that help drive business value during sales engagements.
• Proficient in consultative selling and understanding restaurant operations.
• Ability to work under pressure and meet ambitious goals.
• Proven capacity to reframe clients' views of their business.
• Interest in data-driven business decisions.
• Strong cross-departmental teamwork and relationship-building skills.
• Excellent organisational and time management skills.
• Experience in an unstructured, entrepreneurial environment.
• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities.
• Proficiency in Google Suite and CRM solutions like Salesforce is a plus.
• OpenTable software and knowledge of table management platforms are a plus.

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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