Enterprise Account Manager (Hotels)

About OpenTable

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people annually and helps more than 50,000+ restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximise revenue.

As an employee of OpenTable, you will join a global network that includes OpenTable and KAYAK's portfolio of metasearch brands, including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all benefit from using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

The Position

We are seeking an Account Manager (Hotels) to manage a portfolio of our most important Hotel Groups and Hotel Restaurants in Asia. This position will report to the Senior Director of Growth.

Our focus is on promoting retention and driving revenue growth via solutions that help our groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the outstanding OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account.

In This Role, You Will

• Own relationships with assigned Hotel Groups and Hotel Restaurants across Asia.

• Conduct high quality conversations around tech strategy and food and beverage operations.

• Provide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs.

• Develop and implement engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.

• Provide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives.

• Represent OpenTable at industry and partner events and tradeshows as needed.

• Navigate sophisticated decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.

• Work with the OpenTable field account management team and Hotel Account Executives to ensure a tight coordination of plans for each account.

• Own the administrative side of the role, including documentation and feedback of client engagement in Salesforce.

• Gather feedback from customers to suggest feature and functionality requirements for product upgrades.

• Plan and implement strategy to drive adoption and usage of key product features and functionality against a target list of accounts.

• Stay on top of ongoing product and technology developments within the Hospitality space and understand how that applies to conversations.

Please Apply If

• You have 3+ years of experience in B2B account management.

• You are passionate about the hospitality industry with knowledge and experience working with Hotels.

• You are a self starter and can take ownership of the account portfolio.

• You have a track record of owning and driving pivotal initiatives to meet pre-set objectives.

• Passionate about using data and analytics to advise decision-making.

• You are skilled at stakeholder management to address problems and achieve results, ranging from restaurant managers to software product managers.

• You have strong time management and presentation skills and are comfortable with administrative tasks.

• You are comfortable working in an unstructured and forward-thinking environment.

• You are an empathetic, team-orientated sales person who loves to collaborate and grow through learning and feedback.

• You have knowledge of Google Suite and Salesforce CRM.

• You are fluent in spoken and written Mandarin (preferred)

Benefits

• Work from (almost) anywhere now, hybrid in the near future.

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.

• 1 floating day off per year to celebrate your birthday or another occasion of your choice!

• Company-wide week off each year: the whole team recharges (and returns without a pile-up of work!).

• Ongoing Learning and Development opportunities.

• Universal Paid Parental leave.

Diversity And Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes. OpenTable is proud to be an Equal Opportunity Employer, and we encourage candidates from all backgrounds and experiences to apply for our roles. Whoever you are, just be you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.