Associate Manager, Workplace Experience

San Francisco

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

This is an exciting new opportunity to lead our workplace experience team as we evolve our teams and offices into a new way of working.  This position will manage a global workplace team who will embark on reimagining our experience programs to ensure we can keep a sense of community and belonging.

This role is required to be in the San Francisco office minimum two days a week (Wed and Thu), and additional days as needed.

 

In this role, you will:

  • Lead a distributed team of Workplace Experience members to develop and optimize office policies, procedures, and systems to improve efficiency and scalability

  • Support team leads and office leads in their efforts to welcome new hires, encourage collaboration, team build, etc

  • Support engagement building initiatives that emerge from the data by bringing forward recommendations and solutions and collaborating with appropriate partners and stakeholders

  • Build and maintain key communication channels related to employee experience and affinity groups including slack channels, email distribution lists

  • Under the direction of the Workplace Experience Manager, develop and maintain documentation for all workplace processes

  • Partnering with Real Estate

    • Support office expansion projects, including overseeing renovations, office moves, or setting up new locations - always thinking of new ways to use our office footprint

    • Coordinate with landlords and property management for office expansions, maintenance, or compliance matters

  • Ensure all our physical office spaces and relationships with building management teams, vendors, and suppliers are well maintained

  • Ensure the overall management of the snack and office supply budget globally

  • Ensure global office safety teams are up to date - first aid, fire marshal etc. and file all relevant paperwork

  • Negotiate regional and global contracts and service agreements

  • Manage global workplace programs such as Swags, Do Good, Communities, etc.

  • Stay current on industry trends and standards, including workplace related laws and mandates

  • Perform other responsibilities as directed by the Workplace Experience Manager

 

Please apply if:

  • 4+ years of experience in workplace experience or workplace operations

  • Ability to deliver in a fast-paced environment

  • Ability to manage workplace project scopes and timelines

  • Experience in facility management

  • Experience in opening or expanding offices

  • Experience in rolling out global or regional workplace programs and services

  • Excellent interpersonal skills

  • Strong communication (written, verbal, and listening) skills

  • Strong time management, setting priorities and meeting timelines

  • Strong organizational skills with great attention to detail

  • Able to maintain professionalism and discretion

  • Has a can do, roll up your sleeves attitude

  • Proficiency with Mac or Windows operating system, Slack, and Google Suite apps

  • Experience in real estate: location sourcing, lease negotiation, and budget management is ideal but not required

 

Benefits:

  • Generous paid vacation

  • Day off on your birthday

  • Company matched retirement plans

  • Health, dental and vision insurance plans

  • Flexible Spending Accounts

  • Headspace Subscription

  • Drinks, coffee, snacks, games

  • Flexible hours

  • Universal Paid Parental leave

 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $95,000 - 115,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

 

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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