Back Office Loan Servicing Team Lead

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago.

About the job:

As the Lead for the Back Office Loan Servicing team, will be responsible for directly managing a team of operations associates handling critical business functions. This role supports our Legal Operations functions covering the areas of Bankruptcy, Servicemembers Civil Relief (SCRA), Hardship applications, Recovery Vendor Payment application and more. Reporting to the Senior Manager of Customer Solutions, you will work cross-functionally to ensure the manual processes are executed effectively and your team is supported. 

What you get to do:

• Manage the daily execution of critical operational processes for Bankruptcy, SCRA, Hardship, and Recovery Vendor Payment Application.
• Revise and develop process documentation to mitigate operational risk and streamline workflows.
• Partner with teams such as Analytics, Operational Risk Management, and Fraud Operations to influence changes and support departmental needs.
• Directly manage and mentor a team of associates, removing roadblocks and fostering professional growth.
• Partner with leadership to aid in the short- and long-term strategy for the back-office team.
• Gather information and data to make sound operational recommendations that support business needs.
• Own and maintain relationships with 3rd-party vendors that support Bankruptcy and Recovery Payments.
• Support issue resolution by implementing risk mitigation strategies and overseeing account remediations.
• Provide ongoing support for compliance reviews and audits for areas of ownership. 

What you will bring to the team:

• High School Diploma is required; Associate’s or Bachelor’s degree preferred.
• A minimum of one year experience managing an operations team specifically within a financial services or similar working environment. 
• Demonstrate an ability to navigate a complex operational environment and effectively manage multiple deadlines.
• Experience executing manual, exception-based processes using tools such as Google Sheets or Excel.
• Exceptional issue resolution skills with a strong, unwavering focus on customer service.
• A general understanding of operational reporting tools such as SQL or Tableau.
• Ability to create professional process artifacts, such as RACI charts and flowcharts.

EEO Statement:

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/.

The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.