Division Manager, APCCO

POSITION SUMMARY:

The Division Manager (DM) is responsible for managing the Construction division personnel and other company resources required to produce a profitable division. The position is also responsible for developing, implementing, and enforcing operational policies and procedures consistent with company policy. These functions are to be implemented in a manner that contributes to division profitability. The DM creates and sustains cooperative partnerships with all APCCO divisions, customers, employees, project and management team members, unions, subcontractors, and vendors.

Understanding that helping all APCCO team members achieve success with their project goals will aid in achieving divisional goals. In this capacity, the DM, as a key representative of APCCO, is expected to exemplify APCCO values and standards in professional demeanor, actions, and competence.  The DM acts as mentor and coach to subordinates, and is responsible for creating and sustaining effective, productive, and quality partnerships in a manner reflecting professionalism and commitment to customers and teamwork. This includes externally (between APCCO team members and customers) and internally (between all APCCO team members regardless of division or department).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential functions/responsibilities include but are not limited to the following:

PRODUCTIVITY AND QUALITY

• Actively participate in managing project profitability and success.
• Act as the division’s project manager until the workload allows for hiring an additional project manager.
• Facilitate and drive team’s weekly L10 Meeting, driving collaboration amongst APCCO divisions working in the region.
• Review the RFQ (Request for Quote) log regularly and ensure that customer requests are being met and workload is balanced amongst the team.
• Assign appropriate Team/Sales Representative to lead customer proposals.
• Approve all sales proposals, obtaining additional approval from VP for proposals over $750,000.
• Work with the team to assign manpower efficiently and effectively.
• Monitor progress of projects and shorten communication cycle by aggressively addressing schedule delays and margin changes.
• Monitor project profit margin - assess and modify projects that have margin fade and work to recover margin fade to meet company and division goals.
• Ensure all projects meet specifications and APCCO quality standards.
• Develop specific strategies by analyzing completed projects, identifying lessons learned and incorporating improvements into day-to-day operations.
• Implement and enforce procedures: testing, start-up, pump-downs, tie-ins, etc., File all documentation on the appropriate SharePoint sites.
• Work with the Service Manager and Sales Engineer to ensure that customer needs are being met and exceeded and that quality work is being provided.

 

CUSTOMER CONTACT

• Oversight and management of sales team.
• Interface with customers as needed.
• Ensure clients are satisfied with work quality and dealings with division personnel.
• Attend project coordination meetings with clients as required.
• Develop partnerships with customers by setting and holding division personnel accountable to keeping achievable commitment dates, understanding customers’ product, requirements and style of operating. Coach subordinates in how to develop and sustain customer partnerships.  Make our customers’ vision/mission/goals, ours as well.
• Coach and hold subordinates accountable for effective communication and interaction with customers.
• Act as APCCO representative in union issues with support from corporate.

PERSONNEL COACHING

• Define strategic goals for all division personnel that support APCCO vision, mission and goals.
• Build a team of well qualified and trained professionals, help team members to realize their potential and understand prospective careers paths within APCCO.
• Champion and direct continuous learning and improvement in all construction-related functions in accordance with APCCO philosophy
• Work with Human Resources in ensuring compliance with company policy.
• Promote an internal partnership/team with other APCCO departments and divisions assisting in breaking down the invisible segregation barrier
• Ensure assigned employees follow and update project schedules for their respective projects.
• Create a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism and respectful mannerisms among all APCCO team members, and hold employees accountable to do the same.
• Follow performance management guidelines to define performance and development objectives for assigned employees. Objectives should engage employees in supporting APCCO Strategic Plan.
• Assist the Director of Safety in issues related to the training and safety of personnel and promoting safe standards. This includes assisting in the return of all necessary documentation.
• Hold all employees accountable to compliance with applicable federal, state, city, municipality and union laws and regulations.
• Establish and sustain cooperative partnership with union.
• Hold Construction Superintendent and Job Foreman accountable for ensuring all field employees always follow established safety procedures on jobsites (including safety attire, equipment use, etc.).
• Ensure all accidents and safety incidents are properly addressed and documented as required by company policy and/or regulations.
• Ensure that all personnel comply with APCCO practices and procedures and adhere to all regulatory standards.
• Follow performance management guidelines to define performance and development objectives for assigned employees. Objectives should engage employees in supporting APCCO Strategic Plan.
• Ensure that all personnel comply with APCCO practices and procedures and adhere to all regulatory standards.
• Ensure all assigned team members understand systematic problem-solving methods.
• Optimize productivity of the labor force.

 

FINANCIAL

• Meet or exceed division financial performance metrics.
• Develop strategies for APCCO to increase its market share by obtaining new customers and expanding services provided.
• Monitor labor utilization and ensure completion of projects within the labor budget.
• Closely monitor project costs and work with Construction Superintendents to immediately resolve significant variances between budgeted and actual gross margins.
• Review billings, projections, P&L, WIP and all other divisional tracking documents
• Ensure construction personnel maintain tight control over costs in the field and promptly submit time sheets, reports and paperwork.
• Hold Construction Superintendents accountable for providing Project Managers with all information needed to manage projects in a profitable manner, including input on progress billing, RFI responses, client concerns, etc.
• Collaborate with subordinates in developing specific strategies to optimize gross margin, labor productivity and quality while limiting costs and risks.
• Ensure all reports, documents, time sheets, etc., are accurate and submitted on time. Ensure that field labor hours are accurately charged to the appropriate job numbers and cost codes.
• Complete work in a timely, accurate and thorough manner.

 

COMPETENCIES:

1. Problem Solving & Analysis
2. Customer & Client Focus
3. Communication Proficiency
4. Project Mgmt.
5. Leadership
6. Financial Mgmt.
7. Ethical Conduct

 

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities

 

WORK ENVIRONMENT:

This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments, and sections. This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed. This job will also at times be at customers locations, where the environment will be open, loud and have various pieces of equipment and in use, along with the exposure to a variety of sights and smells, including a variety of processing chemicals.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledgeable in all aspects of refrigeration equipment installation
• Ability to perform light engineering, understand system designs/workings/construction and able to troubleshoot a variety of systems and problems in a timely manner.

 

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours are Monday through Friday _8_am to _5_ pm, however, based on the needs of the job, work hours may vary.

TRAVEL:

Travel is expected for this position, based on the duties to service the needs of the customer(s).

REQUIRED EDUCATION & EXPERIENCE:

• 10 years’ experience in mechanical systems installation and/or service.
• 5 years’ experience in refrigeration construction required.
• 5 years’ experience in a supervisory position required
• All APCCO employees who drive company owned vehicles or drive their own vehicle for company purposes:
• Must read, understand, and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle Maintenance Policy
• Maintain a valid driver’s license
• Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents, or DUI in the past 5 years (and updated annually)
• Participate in company-sponsored programs to maintain or improve driver safety

 

PREFERRED EDUCATION & EXPERIENCE:

• Bachelor’s degree in engineering or construction or equivalent experience in related field