Senior Manager, Growth & BizOps

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

Senior Manager, Growth & BizOps

Are you a highly-motivated, analytical leader looking to make a bigger impact at an organization that changes lives? 

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?

If so, you could be a perfect fit for our team who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love. 

The Team:

The Growth team (Growth & Business Operations, Account Management, Patient Marketing, and Data & Analytics) is a critical team at Oshi, responsible for driving company growth, growing our provider and care operations teams sustainably, and optimizing conversion and retention throughout the entire funnel. Our team is scrappy, analytical, highly strategic, and interacts with every part of the business to support business Objectives.

The Role:

We’re looking for a dynamic and collaborative Senior Manager, Growth & BizOps to spearhead our growth and capacity optimization initiatives and support scaling our business at this critical inflection point. This leader will oversee a cross-functional group of stakeholders to drive improvement in both conversion and schedule and appointment efficiency - reducing missed and cancelled appointments, recovering excess capacity, and optimizing the onboarding/pre-appointment experience.  In this pivotal role, you will collaborate closely with teams across the business, including Clinical, Commercial, Account Management, Marketing, Finance, and Product to ensure Oshi Health can scale sustainably. This hands-on position involves acquiring a deep understanding of our business and metrics, identifying areas of opportunity in risk to growth and capacity, and driving improvement through rapid and thoughtful experimentation. Additionally, this role will work closely with the Senior Director, Growth & BizOps to support broader strategic growth initiatives. 

What You’ll Do:

• Drive Optimization from Appointment Booking to Completion: Drive experimentation and improvements through appointment booking, pre-appointment experience and appointment completion to optimize conversion and clinical capacity efficiency, ensuring that patients can access the care they need.
• Balance Critical Business Objectives: Be responsible for ensuring both our conversion and capacity are scaling efficiently in line with rapid demand growth, balancing operational (patient experience, provider experience) and financial goals to ensure we achieve scale in a cost-effective manner.
• Lead a Cross-Functional Working Group & Connect Key Teams: Lead a dedicated squad of cross-functional stakeholders (Clinical Operations, Care Operations, Marketing, Product, Analytics) to drive decision-making around optimization and growth.
• Deeply Understand our Business: Query, organize, and analyze large amounts of data to identify trends in demand, conversion, and capacity; bring a high level of analytical rigor to help us deeply understand our business and identify opportunities to optimize.
• Prioritize Areas of Focus to Drive Impact: Set long-term goals for the function and prioritize analyses, experiments, and process improvements, etc., balancing delivering actionable insights and impact against longer-term goals.
• Work alongside the Senior Director, Growth & BizOps to support broader strategic growth initiatives.

Who You Are:

You have 5-7 years of experience in highly strategic and analytical roles; MBA or prior consulting experience a plus.

• Data-Driven Decision-Maker: You excel at interpreting data and transforming it into actionable insights and recommendations. You are adept at data visualization and storytelling techniques and can easily spot patterns, opportunities, and areas for improvement in product performance. You thrive on using data to inform decisions.
• Cross-functional Leader: You have experience in client-facing or cross-functional roles. You have proven ability to lead processes and manage stakeholders on diverse teams to facilitate decision-making and achieve shared goals.
• Collaborative Communicator: You possess excellent communication, collaboration, and leadership skills. You are a natural at aligning teams around a shared vision. You excel at effectively communicating complex ideas to cross-functional stakeholders.
• Strategic Thinker: You have strong business acumen and ability to see how the “pieces” fit together to understand, anticipate, and solve business needs across the business. 
• Growth Mindset: You are excited to take on new challenges across a wide range of biz ops and partnership projects. You are curious and eager to learn.
• Technical Proficiency: You are proficient in using data analytics tools (e.g., Excel, SQL) to query, organize, and analyze data and to track, analyze, and optimize performance. 

You have a passion for Oshi Health’s mission and a strong desire to drive growth.Healthcare experience is preferred.

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Oshi Health’s Core Values:
1.  Own the Outcome
2.  Do the Right Thing
3.  Be Direct & Open
4.  Learn & Improve
5.  TEAM - Together Everyone Achieves More
6.  Thrive on Diversity

If you’re ready to be an integral part of Oshi Health’s Growth team, we’d love to hear from you!

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com