People Operations Services Specialist
Company Overview
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.
At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview:
We are looking for a People Operations, Services Specialist to provide end-to-end HR operational support for both our U.S. and Mexico organizations. This role will focus on ADP administration, HR reporting, and process optimization, while also playing a key role in employee experience through clear communication, timely updates, and seamless service delivery.
Essential Job Functions and Responsibilities
ADP End-to-End Administration
- Own all ADP processes: hires, rehires, terminations, employee changes, data updates, and reporting.
- Ensure data accuracy and compliance across both U.S. and Mexico operations.
- Troubleshoot and resolve system or process issues promptly.
Reporting & Data Analysis
- Build, maintain, and distribute HR reports and dashboards to support decision-making.
- Leverage advanced Excel skills (VLOOKUP, INDEX/MATCH, pivot tables, macros) for data analysis and reporting automation.
- Provide insights and recommendations based on HR metrics and workforce data.
Process Optimization & Documentation\
- Identify opportunities for process improvement and automation to streamline HR operations.
- Maintain up to date process documentation, guides, and training materials.
Stakeholder Communication & Support
- Partner closely with HR, Payroll, and business leaders to deliver timely, accurate, and clear updates.
- Present data findings and process updates in a professional and engaging way.
- Act as a trusted point of contact for employees and leaders regarding People Ops processes.
Required Qualifications
- Bachelor's degree or equivalent experience preferred.
- 3+ years of experience in People Operations, HR Services, or HRIS administration roles.
- Hands on experience with ADP or similar HRIS platforms
- High proficiency in Excel
- Strong interpersonal skills with a high-energy, collaborative, and customer-focused approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Tech – savvy.
- Intermediate - Advanced English proficiency, both written and verbal.
Desired Qualifications:
- Experience in Shared Services Operations.
- Experience in Ticketing Systems.
Company Culture
At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.
An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.
Privacy is important to us. Please review our Applicant Privacy Notice.
Important Notice
We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at peopleops@outsetmedical.com.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
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