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Clinical Implementation Specialist

San Mateo, Boston, NYC, Salt Lake City, or Remote

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Our Customer Success Team is looking for an engaging, detail-oriented, and process-driven Clinical Implementation Specialist who will be responsible for onboarding and training our dental offices on the Overjet Practice Intelligence Platform. The ideal candidate has experience working as a registered dental hygienist and as a clinical trainer.

Responsibilities

  • Guide customers through setting up and using Overjet software.
  • Plan and execute comprehensive training programs across all Overjet offices, adapting to both in-person and virtual environments to maximize product adoption and integration.
  • Act as the primary consultant and resource for internal and external stakeholders during the Overjet onboarding process, significantly influencing customer acceptance and utilization.
  • Initiate in-depth discussions with customers to gather valuable feedback, identifying opportunities for product and service enhancements.
  • Collaborate with internal teams to effectively manage and streamline the entire training process, ensuring consistency and quality.
  • Use your knowledge of dental practices to help dentists and their teams get the most out of Overjet.
  • Ensure customers achieve proficiency in using the Overjet platform within the first 30 days of onboarding.

Qualifications 

  • Bachelor's degree or significant relevant experience.
  • 5+ years of experience as a registered dental hygienist and 3+ years of proven experience as a trainer in SaaS, dental, or related fields
  • Proven ability in implementing processes and building new procedures in fast-growing environments, reflecting strong organizational skills.
  • Exceptional communication and interpersonal skills, essential for effective training and team collaboration.
  • A strong enthusiasm for learning about artificial intelligence, insurance, dentistry, and technology
  • Ability to work CST hours, late or early as needed by our customers
  • Willingness to travel 15-20% as needed.

Additional qualifications that would make you a strong fit:

  • CE course development or experience delivering accredited education
  • Strong facilitation skills for both virtual and in-person training
  • Content creation (e.g., slide design, video walkthroughs, job aids)
  • Salesforce proficiency for tracking training data and engagement
  • Experience with usage analytics tools (e.g., Sigma)
  • Experience supporting large-scale software rollouts or product launches
  • Strong written communication – able to write clear, customer-facing training and internal documentation
  • Adaptability in startup or fast-paced SaaS environments

Why Overjet? 

  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance 
  • 8 weeks Paid Parental Leave 
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend
  • Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

  • Excellence: We set ambitious goals and strive for excellence.
  • Velocity: We focus, act with urgency, and deliver results.
  • Ownership: We take ownership, dive deep and solve problems.
  • Win-win: We play to win, setting ourselves and our customers up for success.
  • Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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