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Behavioral Health Technician

Boston, MA

About Overstory Health

Overstory Health is a newly launched startup building world-class, patient-centric Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs for individuals with high-acuity mental health needs. Our mission is to make compassionate, connected behavioral healthcare more accessible when people need it most. With a clinical model validated by McLean Hospital, we provide comprehensive psychiatric, therapeutic, and community reintegration services that help individuals achieve stability, connection, and confidence both during and after the program. As a growing organization, we offer an exciting opportunity to shape our care model, contribute to our mission, and grow your career as we expand.

About the Role

We are seeking a dedicated and collaborative Behavioral Health Technician (BHT) to join our multidisciplinary team. In this role, you will provide direct client support within our structured PHP and IOP programs, working with both adult and adolescent populations in in-person and virtual settings. You will play a key role in client engagement, safety, and daily program operations — contributing to a therapeutic environment where individuals can achieve meaningful progress toward their mental health goals. This is an opportunity to make a tangible impact in a dynamic, mission-driven environment at the forefront of behavioral healthcare.

Key Responsibilities

Direct Client Support & Milieu

Support clients in the therapeutic milieu by encouraging participation, reinforcing coping skills, and promoting engagement in programming

Observe and document client behavior, mood, and participation, and communicate relevant updates to clinical staff

Assist in maintaining a safe, structured, and therapeutic environment throughout the program day

Crisis Support

Assist in crisis situations using verbal de-escalation techniques

Support clinical staff during escalations by maintaining safety, communicating observations, and following established protocols

Assist with documentation and follow-up related to incidents as directed

Admissions & Engagement

Support new client admissions, including orientation to program structure, expectations, and policies

Assist with admissions paperwork and coordination of intake processes

Conduct outreach and attendance-related calls to support engagement and reduce barriers to treatment

Team Collaboration

Attend and participate in treatment team meetings, contributing objective observations of client progress and behavior

Collaborate with clinical and case management staff to support continuity of care

Documentation & Administrative Support

Complete accurate and timely documentation in the electronic medical record in accordance with organizational and regulatory standards

Assist with front desk coverage, scheduling support, and coordination of client needs as appropriate

Environment of Care & Compliance

Maintain a clean, organized, and safe client-facing environment

Adhere to HIPAA and confidentiality requirements at all times

Support compliance with all applicable regulatory and accreditation standards, including those of The Joint Commission

What Success Looks Like

Clients feel supported, safe, and engaged throughout the program day, with documented participation and progress

Clinical staff receive timely, accurate observations that inform treatment decisions and continuity of care

Admissions and intake processes run smoothly, reducing barriers for individuals entering care

Team collaboration leads to seamless care coordination and high client and family satisfaction

Consistent achievement of documentation accuracy, compliance standards, and program quality goals

Qualifications

High School Diploma or equivalent required; Bachelor's Degree in Psychology or a related field preferred

Prior client-facing experience required

Experience working with adolescent and/or adult populations in a behavioral health setting strongly preferred (e.g., PHP, IOP, inpatient, residential, or substance use treatment)

Demonstrated ability to build rapport with individuals from diverse backgrounds

Strong verbal communication and documentation skills

Ability to maintain composure and follow protocols in high-acuity or crisis situations

Schedule

Full-Time: Monday – Friday

8:30 AM – 5:00 PM (to support in-person and virtual PHP/IOP)

11:00 AM – 7:30 PM (to support adolescents and evening virtual IOP)

Why Join Overstory Health?

Make a Meaningful Impact — Help transform the future of behavioral healthcare for individuals with high-acuity mental health needs

Collaborate with Experts — Work alongside dedicated clinicians and professionals passionate about improving mental health outcomes

Grow with Us — Enjoy opportunities for professional development and career advancement as we expand our services

Compensation & Benefits

Competitive base salary and performance incentives

Flexible time off policy (FTO)

Comprehensive health insurance with no waiting period (medical, dental, vision)

Short- and long-term disability coverage at no cost to employees

401(k) with company match up to 4% of income

Continuing education and license renewal reimbursements

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