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Customer Care Specialist

Austin, TX

Company Background: 

Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.

Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

Our Culture: 

People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.

We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.

Our core values are our guiding principles in everything we do

  • Customer Obsession
  • Take Ownership
  • Do The Right Thing
  • Go Far Together
  • Accelerate Innovation
 
The Role: 
 
As a Customer Care Specialist, you'll be the first point of contact with Ownwell customers and become a mini-expert in real estate and property taxation. We'll rely on your efforts to build trust and inspire confidence in homeowners and real estate investors alike as they contact us by phone, email, and chat to learn more about how we can help improve their real estate ownership experience and reduce their costs of ownership. You'll work with the rest of the Customer Care team to fulfill our commitment to providing unrivaled customer service.

Responsibilities:

  • Provide top-tier customer support via phone, email, and live chat
  • Troubleshoot technical and customer service-related issues quickly and effectively
  • Handle high volumes of inquiries with professionalism and accuracy
  • Collaborate with internal teams to resolve customer concerns and operational issues
  • Identify recurring issues and recommend solutions
  • Stay up to date with product knowledge and company policies
  • Maintain detailed records of customer interactions and resolutions
  • Payment and Invoice Processing

Requirements:

  • 3+ years of customer service experience in a fast-paced setting
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask and stay organized under pressure
  • Tech-savvy and comfortable learning new systems
  • High school diploma or equivalent required; college degree a plus
  • Spanish a plus 

Additional Requirements:

  • Strong written and verbal communication skills
  • High emotional intelligence and empathy
  • Highly adaptive and flexible
  • Confident, high-energy, self-motivated, and a team player
  • Ability and desire to work and excel in a fast-paced environment
  • Ability to understand and articulate Ownwell's value proposition
  • Strong organization skills and attention to detail

Success Metrics:

Team members who are successful in this role will be expected to cultivate and maintain strong relationships with Ownwell's customers and drive high customer satisfaction and continued revenue growth. Team members will also have the drive, empathy, and energy to represent Ownwell's customer experience throughout the company's next phase of growth.

Ownwell offerings
  • Entrepreneurial culture. Own your career; we are here to support you in the journey.
  • Competitive health benefits. We care for you and your family's health, as reflected in our benefits coverage.

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