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VP, Total Rewards & People Operations

San Francisco

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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VP Total Rewards & People Operations

In the context of continuing growth and innovation, PagerDuty is seeking a strategic and experienced Vice President Total Rewards & People Operations. This leader, in partnership with the Chief People Officer and business leaders, will build a creative, business-oriented, best-in-class Total Rewards and People Operations strategy and team, which includes Compensation, Benefits, Immigration, Mobility, People Operations, and HR analytics. They will create and evangelize one clear, holistic strategy that aligns with the company’s goals, helping us attract and retain talent to deliver successful outcomes for our customers and other stakeholders and maximizing employee productivity, engagement, and retention at PagerDuty globally. The Leader is also responsible for providing counsel and recommendations to the Senior Leadership team and Compensation Committee of the Company’s Board ofDirectors. 

The overall charter will include: 

  • Creating one holistic Total Rewards philosophy, strategy, and programs across the organization. 
  • Leading the Total Rewards and People Operations function in support of business segment leaders to help them attract and retain the talent they need to deliver on their goals, and help them understand the tools at their disposal to do so.
  • Leading change management initiatives while also ensuring the function is consultative to business leaders. 
  • Ensuring alignment of rewards practices with the broader people and business strategies, culture and values. 
  • Continuing the build-out and development of a multi-functional team of strategic and innovative professionals created leading tech-enabled solutions.

How you will make an impact:

  • Own and drive PagerDuty’s Total Rewards strategy and roadmap
  • Align with Executive Leadership and the Compensation Committee on strategic plans and directions related to total rewards and people operations, specifically designing, developing, implementing, administering and maintaining a global competitive compensation structure, incorporating and linking global compensation best practices, policies and procedures to attract and retain talent.
  • Provide consultative thought leadership to the human resources community and business leaders on the compensation philosophy, pay decisions, pay guidelines, policy and guideline interpretation and job evaluation including the design of creative solutions to specific compensation-related challenges.
  • Perform and manage market analysis including competitive market position. Establish benchmarking and market pricing standards and develop salary structures for job families. Identify trends and make recommendations.
  • Analyze, design, implement and administer cash and equity strategy and programs, including base pay, short-term and long-term incentives.
  • Responsible for Executive program strategy, design and implementation, and coordinating/drafting relevant disclosures (e.g. CD&A). Manages Compensation Committee (Board of Directors as appropriate) related matters, working closely with our external executive compensation consultants, and prepares/coordinates/presents relevant materials with internal and external stakeholders.
  • Leverage technology and data to build world-class hire-to-retire, analytics, and operations teams that create an environment for employees to do the best work of their lives. Simplify processes and methodologies to drive efficiencies and develop insights globally.
  • In partnership with Legal and other internal HR functions, ensure overall equity and diversity compliance globally. Manage EEO/AA compliance to include preparation, enforcement, and communication of Affirmative Action Plans and programs and timely required filings such as EEO-1 and Vets-100.
  • Lead the design, strategy, annual planning and implementation of the company’s global benefit programs, including Health and Welfare, 401(k)/Retirement, Time-off programs, Executive Benefits, Voluntary Benefits, and Wellness initiatives. Ensure that our benefits programs and their administration incorporate best-in-class knowledge and practices (including change management) to deliver a world-class employee experience.
  • Monitor trends and legislative and business changes for impact on total rewards and ensure legal compliance for global total rewards programs. Partner effectively with the Legal team to address upcoming or anticipated legislative changes.
  • Evaluate and provide thought leadership with Legal regarding (e.g., contracts, purchases, vendor services) that impact compensation and benefits-related matters.
  • Lead transformational change, managing stakeholders, achieving buy-in among disparate audiences, and delivering results in various settings and amidst challenges.
  • Coach and develop leaders and direct reports with proven results.
  • Provide counsel to the Chief People Officer and Executive leadership regarding all total rewards decision-making.

Pivotal Experience & Expertise:

  • Strategic Total Rewards & People Ops Leadership: Must have a successful track record of leading a best-in-class total rewards function, ideally within a publicly traded technology company. 
  • Demonstrated Results in Strategy and Execution in Fast-Paced, Complex Environments: Must have experience thinking creatively and strategically to develop compensation and benefits strategies, with demonstrated results in driving talent engagement and retention. Ability to adapt to change, overcome external/environmental challenges, and deliver results in a fast-paced environment.
  • Business & Financial Acumen: Strong business acumen, financial, analytical and critical thinking skills, attention to detail and accuracy. Ability to align Human Resources incentives with overall business strategies in unique and creative ways.
  • Executive Compensation & Board/Compensation Committee Experience: Expert knowledge in Executive Compensation. Has successfully prepared and presented matters to the Compensation Committee and/or the Board of Directors. Proven ability to act as thought leader and advisor to CHROs, CEOs, and business leaders, with the ability to proactively tailor presentations to the appropriate level of each key stakeholder (employees, executives, Board, etc.).

Leadership & Management Characteristics:

  • Strategic Thinking & Results-Orientation: The leader will possess superior learning agility and intellectual curiosity with the ability to inspire creative thinking at all levels of the organization. They will bring together strategy and execution, with a vision, a plan, and an ability to drive (and coach others to drive) results.
  • Innovation & Change Management: The leader will play a critical role in driving innovations that will have an impact on culture and people in facilitating and creating a road map for change. They will be expected to have guided organizations through business growth, while maintaining a culture of innovation and high performance.
  • Collaborative Approach: The leader will be a relationship-builder who works collaboratively at all levels of the organization to enhance effective human capital programs aligned with ambitious business goals. They will be working with the executive team to inspire trust and confidence across the organization. They will be a strategic partner to all business and functional leaders.
  • Team Builder & Inspiring Leader: Not only lead an engaged, focused, and innovative team, but also create an overall organizational culture of high-performance, collaboration, engagement, and innovation. Demonstrated passion for developing innovative solutions, driving change, and taking organizations to a new level of growth and world-class performance. The successful candidate must possess unquestionable character and integrity.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off - 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

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