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Senior UX Designer / UX Designer

Tokyo, Japan

About Paidy, Inc.

Paidy is Japan's pioneer and leading BNPL service company. At Paidy we believe in creating simple, instant experiences to take the hassle out of shopping with a touch of magic.

Paidy offers instant, monthly-consolidated credit to consumers by removing hassles from payment and purchase experiences. Paidy uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. Paidy increases revenue for merchants by reducing the number of incomplete transactions, increasing conversion rates, boosting average order values, and facilitating repeat purchases from consumers.

Paidy has reached an agreement to join PayPal, the global payments company. Paidy will continue to operate its existing business, maintain its brand and support a wide variety of consumer wallets and marketplaces by providing convenient and innovative services.

Paidy continues to innovate to make shopping easier and more fun both online and offline. For more information, please visit http://www.paidy.com. 

 

About Position

The UX Design Team comprises designers passionate about bringing quality BNPL experience to our consumers living in Japan. Paidy seeks to remove unnecessary friction or “mendokusai” during the pre and post-online and offline purchasing journey. Each designer takes ownership, works cross-functionally to solve complex challenges, and strives to learn and understand our ever-changing consumers' needs and behaviors. Our team dynamic is ever-expanding, with each of us owning a section of our product lineup and consistently syncing to evolve ourselves and our services.

At Paidy, we all understand the value that Design brings to the table and that there is no need to sell UX to the stakeholders. We strive to learn and understand our consumer needs and gather insights that inform strategic design decisions. As an Interaction Designer joining the team, you’ll bring your design expertise to further strengthen the team’s responsibility to our consumers. You’ll rely on human-centered design methods to craft an experience from the ideation phase to finalized deliverables. You’ll bring the can-do attitude to lead and collaborate with your cross-functional partners and strategize to build innovative products that deliver a delightful consumer experience.

This position is expected to lead design initiatives to improve customer experience.

He/She reports to the Senior UX Manager, working closely with other functions, including Sales, Marketing, Customer Success, Engineering, Product, PMO, Data, and Risk, as well as outside partners/agencies.

The UX Design team is part of the Experience Department which is responsible for our native app, web service, and any other touch points user experience to develop excellent engagements that have a long-term meaningful impact: delight customers and drive business growth.

 

Key Role and Responsibilities

  • Clarify user needs through research and data, develop deep insights, generate concepts, realize with high-fidelity design, in order to craft how people will interact with the services we design
  • Proactively gather information from other departments to get deep understanding of the business case for customer experience improvement
  • Identify potential opportunities to improve native app, web app, website and any other user experience
  • Frame and visualize the context of design solutions. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually such as sketching, storyboards, sitemaps, wireframes, flowcharts, prototypes, presentations that help the team understand what to build and why
  • Collaborate within the feature team composed of product managers, engineers, data scientists, marketers and researchers to lead and take ownership of the consumer experience.
  • Monitor and lead ensuring development of consistent user experience across all areas of the service, by maintaining design system and guidelines
  • Own overall end-to-end user experience from the big picture down to specifics of UX flow and UI functions as implemented
  • Evaluate output of other UX designers to ensure quality of design work if the design meets business requirements and proper customer experience
  • Envision and develop intuitive, scalable, and engaging interactions and experience designs for multiple platforms

 

Skills and Requirements

Minimum Qualification

  • 5+ years of experience of Interaction Design and/or Service Design across varied users, business problems, and devices
  • 3+ years of experience designing digital products specifically with the local language tailored to Japanese consumers.
  • 3+ years of experience with driving and applying user-centered design processes.
  • 3+ years of experience creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
  • 3+ years of experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
  • 2+ years of experience of managing design systems applied for multiple device products
  • 2+ years of requirements gathering and communication between all design teams and project workstreams
  • Design portfolio demonstrating the UX design process associated with a mobile app for iOS, Android, and the web.
  • Ability to document, present and manage stakeholder meetings in English. Collaborate with the cross-functional team communicating in English and Japanese. Design deliverables in Japanese. 

Preferred Qualification

  • Have a strong creative sense and visual design skills to produce high-fidelity deliverables within a product-driven organization.
  • Experience managing expectations with senior executive stakeholders.
  • Experience working with already established design systems. Contributed to expanding and maintaining the design system with cross-functional teams.
  • Experience working within the financial industry designing services as part of a digital product or technology-driven organization.
  • Project management skills to lead the feature team to produce and iterate on improving the product.
  • Experience in conducting design exercises entirely remotely and using whiteboard services like FigJam and Miro.
  • Experience in crafting design and prototypes with Figma.
  • Experience in participating in practicing sprints using Jira, documenting design specifications on Confluence, and other ceremonies with the engineers.
  • Paidy team will ask about your user experiences with Paidy Apps during the interview. Please download Paidy App and try it out!
    • iOS: https://apps.apple.com/jp/app/paidy/id1220373112
    • Android: https://play.google.com/store/apps/details?id=com.paidy.paidy&hl=en&gl= US 

For those who are not able to download Paidy App, due to the regional restrictions, please be advised that you download the similar App, such as Klarna, Afterpay, Affirm and so forth, and come up with your opinions on these applications and services.

  • Please note that you must be eligible to work in Japan.

 

What We Offer You

  • Diversified team with 221+ colleagues from 37+ countries
  • Exciting work opportunities in a rapid-growing organization
  • Cross-functional collaboration
  • Flexible work-from-home arrangement
  • Competitive salary and benefits

 

Paidy Values

Be a winner / 勝ちにこだわる

  • Beat expectations / 常に期待値を超える
  • Display surprising speed / 人をスピードで驚かす
  • Embrace risk / リスクを恐れない

Own it and deliver / 結果を出す

  • Commit to what, when and how to deliver/ 目的・やり方・期限にコミットする。
  • Own the actions to deliver / 結果のためのアクションにこだわる
  • Embrace conflict when needed to deliver results / 必要なら対立・衝突も恐れない

Play an integral role / 大切なピースになる

  • Make an irreplaceable contribution to our business / 替えの効かない貢献をする
  • Embrace and bridge differences in language and culture / 皆が言語と文化の架け橋になる
  • Raise the bar / スタンダードを上げ続ける

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株式会社Paidy

 

1.取得および利用目的 (English will follow)

株式会社Paidy(以下「弊社」という)は、弊社への採用をご希望される皆様の氏名、住所、電話番号、メールアドレス等の個人を識別できる情報を取得します。取得の目的は、採用活動(書類審査、面接、評価、応募者への連絡等)のためとし、それ以外の目的での利用はいたしません。

2.個人情報の第三者への提供

弊社は、法令で定める場合を除き、応募者の個人情報について、当該個人の同意を得ずに、業務を委託する場合を除き第三者に提供することはありません。

2.業務の委託

弊社は、ご提供いただいた個人情報を外部の業者に委託し、採用活動等を行なう場合があります。この場合、委託する業者と契約を締結し、個人情報を適正に管理できるようにいたします。 

4.安全管理

弊社は、個人情報へのアクセスまたは個人情報の紛失、破壊、改ざん、漏えい等の危険に対して、必要な安全対策を継続的に講じるよう努めます。

5.応募書類の返却・廃棄

採用に至らなかった場合、お預かりした履歴書をはじめとする選考に使用したその他応募書類は、一定期間保管後、 弊社で責任を持って廃棄いたします。返却はいたしませんので予めご承知おきください。

6.個人情報提供の任意性

応募者の個人情報の弊社への提供は、応募者の同意に基づく任意ですが、弊社の採用選考に必要な情報が提供されない場合、採用の選考を辞退されたものとみなす場合もありうることを予めご承知おきください。

7.個人情報の開示等の請求に応じる手続き

ご提供いただいた個人情報については、利用目的の通知、開示、内容の訂正、追加又は削除、利用の停止、消去、 第三者への提供の停止の請求を弊社問合せ窓口に申し出ることができます。その際、弊社は、ご本人であることを確認したうえで、合理的な期間、法令等に定められた範囲内で対応します。また、一部のご請求については有料となります。 手続の詳細は、弊社HP上の「個人情報保護に関する基本方針」(https://terms.paidy.com/privacy) をご確認いただくか、下記あてにお問い合わせください。

8.個人情報管理責任者およびお問い合わせ先

弊社では、個人情報を適切に保護するための管理者を下記の者が担当いたしております。また、個人情報管理に関する問い合わせや開示、訂正または削除のご依頼は下記までご連絡ください。

<個人情報保護管理者>

株式会社Paidy セキュリティ部　情報セキュリティマネジャー

privacy@paidy.com

 

<個人情報に関するお問い合わせ窓口>

個人情報相談窓口

〒107-6212 東京都港区赤坂9-7-1 ミッドタウン・タワー12階

privacy@paidy.com

 

--------------------------English--------------------------

Paidy Inc.

 

  1. Acquisition and Purpose of Use

Paidy Inc. (hereinafter the “Company”) acquires from those who desire to apply for employment opportunities of the Company the information capable of identifying the particular individual, such as name, address, telephone number, and e-mail address. Such acquisition is for the purpose of use in recruitment activities (such as pre-interview screening process, interviews, assessment, and communication with the applicant), and the Company will not use such information for any other purpose.

  1. Third-Party Provision of Personal Information

Unless otherwise authorized under the applicable law, the Company will not provide any personal information from any applicant to any third party other than the suppliers engaged by the Company for services without the consent of the applicant.

  1. Engagement of Suppliers

The Company may engage third-party suppliers for the provision of services for recruitment activities or whatsoever and provide such suppliers with the acquired personal information. In such event, the Company will enter into a contract with the engaged suppliers and secure the proper management of the personal information.

  1. Security Control

The Company will continuously endeavor to implement the security measures as are necessary to protect the personal information from the risks of unauthorized access, loss, destruction, alteration, leakage, and the like.

  1. Return and Disposal of Application Documents

In connection with any applicant whose submission of an application has not resulted in employment by the Company, the Company will store the submitted resume and all other application documents in use for the screening for the time being and will later responsibly dispose of the same. It is hereby acknowledged and agreed in advance that none of such application documents will be returned to the applicants.

  1. Voluntary Submission of Personal Information

The submission of any personal information to the Company by any applicant shall be made on a voluntary basis with the consent of the applicant. However, it is hereby acknowledged and agreed in advance that if any applicant fails to submit the information necessary for the recruitment screening of the Company, such applicant may be deemed as having withdrawn from the recruitment screening process.

  1. Procedures for Responding to Requests for Disclosure of Personal Information

In connection with any submitted personal information, the applicant may make a request to the point of contact at the Company for a notice of the use purpose, disclosure, correction, addition or deletion of the content, termination of use, deletion, or suspension of any third-party provision. At the time of such request, the Company will confirm the identity of the requester and respond to such request within a reasonable term to the scope stipulated under the applicable law or other regulations. Some of the requests require the payment of fees. For the details of such procedures, please check the “Basic Policy for Personal Information Protection” on the Company’s website (https://terms.paidy.com/privacy), or inquire at the following point of contact.

  1. Personal Information Control Manager and Point of Contact

On behalf of the Company, the following personnel serve as the manager for properly managing the personal information. Please address any inquiry for personal information management or any request for disclosure, correction, or deletion to the following.

<Personal Information Protection Manager>

Information Security Manager, Security Department, Paidy Inc.

privacy@paidy.com

 

<Point of Contact for Personal Information>

Point of Contact for Personal Information

12th Floor, Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo 107-6212

privacy@paidy.com

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