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Operations Support Associate

Remote, United States

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

Our Values

  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News


About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Ops Support Associate who is willing to think creatively and operationally to help our team change the way people access healthcare. As the Ops Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement.

What You’ll Do

  • Own key Ops Support initiatives

    • Proactively monitor and report on key operational support processes and metrics
    • Support a team of documentation analysts by troubleshooting and monitoring project progress, when necessary 
    • Complete and monitor ECM and CHW program authorizations and annual reauthorizations to ensure enrollment and continuation of care 
    • Work with partnered health plans to understand program denials and flag any enrollment issues
    • Provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team
    • Provide clear, timely communication to our care team when there is an enrollment change or status update
    • Support Care Operations leaders in owning and optimizing key standard processes- Become efficient in your role and propose ways to improve! 

What You’ll Need 

  • 1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support 
  • Confidence to own your role and propose solutions to be successful 
  • A results driven attitude with a proven track record of exceeding performance indicators
  • You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
  • Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
  • Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)
  • Requires a quiet, HIPAA compliant and internet connected space
  • Dedicated to supporting and improving the care for many underserved populations

Because We Value You

  • Competitive compensation: $22-$23
  • Comprehensive health, vision & dental insurance
  • Flexible vacation policy – take the time you need to recharge
  • 401k
  • Work entirely from the comfort of your own home
  • Monthly $100 work from home expense stipend 
  • We provide the equipment needed for the role
  • Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. 

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

The talent team will only reach out via email from @pairteam.com email addresses. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to recruiting@pairteam.com. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.

 

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