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Staff Site Reliability Engineer

1616 Camden Rd Charlotte, NC 28203

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. 

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Summary of Role

We are seeking a hybrid role of Devops and Staff Site Reliability Engineer (SRE) to partner with our developers, solve developer problems, and drive our infrastructure reliability, performance, and security. A high level of ownership is required for this role as you work with our rapidly growing teams to take Palmetto to the next level of scale. You’ll collaborate with multiple engineering teams to deploy new applications, while maintaining and enhancing our existing CI/CD pipelines and cloud infrastructure.

This is a senior-level role recognized for deep technical expertise, leadership in complex software projects, and a strategic approach to development. You will lead the design and implementation of critical software components, mentor less experienced engineers, and shape the technical direction of the team. Your impact will be seen across the infrastructure as you drive systems to align with organizational objectives and business goals. You will be working with technologies such as GCP, AWS, and MongoDB, and orchestrate the deployment and management of applications built with the MERN stack, Python (e.g., FastAPI), and Ruby on Rails.

 

Strategic & Tactical

  • Infrastructure Ownership: Take full responsibility for the design, implementation, and operation of cloud infrastructure (GCP and AWS), ensuring the system is resilient, secure, and optimized.
  • Monitoring & Observability: Build and maintain robust observability systems. Standardize applications that no longer meet our current monitoring best practices. Define and monitor SLAs, SLOs, and other key service health metrics, ensuring teams have the necessary tools to meet operational goals. Manage and optimize cloud costs to ensure they remain in check.
  • Incident Response and Support: Champion the incident response process, provide guidance to teams on post-mortems, and foster a blameless culture that emphasizes learning. Provide supplementary on-call support to engineering teams and help maintain a stable, customer-facing platform.
  • Automation and Efficiency: Automate repetitive tasks across deployment pipelines, monitoring, alerting, and scaling to reduce manual effort and improve reliability.
  • Cross-functional Collaboration: Collaborate with engineering, IT, and security teams to meet our reliability, compliance, and operational goals. Serve as a subject matter expert for cloud technologies, CI/CD processes, and DevOps best practices.

Qualifications

Cloud Infrastructure Expertise:

    • 5+ years of experience managing infrastructure on GCP, or AWS.
    • Expertise with Linux systems administration and scripting (e.g., Bash, Python).
    • In-depth knowledge of DNS, TLS/SSL, CDNs, Load Balancing, and network security.

Monitoring & Observability:

    • Strong Experience with Datadog and its tooling beyond simple application logs and traces.
    • Knowledge of log aggregation and monitoring best practices and how to reduce cost without reducing insights into business applications.
    • Ability to assist teams with defining and monitoring SLOs and service health metrics.

DevOps & Automation:

    • Thorough knowledge of CI/CD systems (GitHub Actions).
    • Deep expertise with Kubernetes and Docker.
    • Familiarity with Javascript build tools and package managers  like npm, Yarn, etc.
    • Strong proficiency in one or more programming languages with a high required knowledge of JavaScript/TypeScript

Nice to Have:

    • Experience supporting containerized microservices in a high-traffic environment.
    • Familiarity with modern authentication and authorization patterns (e.g., OAuth, SAML, Auth0).
    • Experience with data-intensive applications, data engineering workflows, and MLOps practices.
    • Passion for renewable energy and sustainable technology.

Why You’ll Love this Role:

  • Impact: Be the go-to person for all infrastructure and DevOps-related responsibilities, with the opportunity to make significant improvements across systems.
  • Ownership: As an early hire on the SRE/Devops team, you’ll have a high degree of autonomy and the chance to lead strategic initiatives around infrastructure and reliability.
  • Growth: Work at the intersection of cloud infrastructure, security, automation, and software development, enhancing your expertise in each area.
  • Mission: Join a company at the forefront of renewable energy and be part of a team driving innovation and sustainability.

Employment is contingent upon the successful completion of a background check. 

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

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