Community Engagement Coordinator

About PanCAN

Pancreatic cancer doesn’t stop or slow down, and neither do we. At PanCAN, we accelerate critical progress for pancreatic cancer patients.  We take bold action by funding life-saving research, providing personalized patient services free of charge, and creating a community of supporters and volunteers who will stop at nothing to create a world in which all pancreatic cancer patients thrive.                           

PanCAN’s Precision Promise (SM) is one example of how we work to change the future for pancreatic cancer patients. Precision Promise is our groundbreaking clinical trial platform that is now enrolling patients at top institutions nationwide. Precision Promise is what the pancreatic cancer field and our patient community have been waiting for, hailed for its ability to transform the way clinical research is done for this disease.

THE OPPORTUNITY:  
This Coordinator of Community Engagement position is responsible for advancing the mission of the organization by providing a full range of administrative support to the Community Engagement (CE) department and its ~55 volunteer affiliates across the country. Key responsibilities include providing excellent internal and external customer service, supporting the CE Leadership Team and Community Relationship Team members in various initiatives, and contributing to the achievement of revenue, awareness and patient impact goals. The role involves ongoing support for volunteer recruitment and engagement efforts, assisting with administrative and technical tasks, and helping to implement initiatives across the department.

ESSENTIAL FUNCTIONS:

• Provide administrative support for Community Engagement staff, volunteers, and initiatives. Tasks could include processing invoices, reimbursements, contracts, certificates of insurance, data entry, database management, running and disseminating reports, etc.
• Partner to provide volunteer support during onboarding, training or role deactivation, granting access to email or other systems and resources, ordering supplies, etc.
• Implement best practices for your work within the department based on common requests.
• Maintain a critical understanding of department workflows and efficiencies.
• Coordinate and assist with departmental trainings and meetings.
• Direct communication with volunteers, donors and community members via phone, text and email related to but not limited to recruitment messages, gratitude calls, team captain and fundraising campaigns, etc.
• Perform back-up Community Relationship Manager duties as required.
• Assist in coordinating shipments and deliveries as required.
• Utilize Raiser’s Edge and/or Salesforce database to track constituent relationships and actions, create and maintain volunteer, affiliate and event records and regularly clean-up data.
• Effectively and professionally represent the organization, its vision, image and core values.
• Schedule, attend & participate in various team and department meetings
• Perform miscellaneous job-related duties as assigned
• For employees based in the Los Angeles area, this role requires in-office presence up to one day per week, with additional on-site days as needed for specific projects and events throughout the year. Additionally, the following duties may apply to Los Angeles area employees only:
  • Manage and track all deliveries, supplies and inventory for the Community Engagement department
• Coordinate and support special mailings, events and projects from the LA office.

QUALIFICATIONS AND REQUIREMENTS:
The following are the minimum qualifications which an individual needs to successfully perform the duties and responsibilities of this position. 

• Bachelor's Degree (BA/BS) from a 4-year accredited university in a related field, or equivalent combination of education, training and practical experience that provides the required knowledge, skills, and abilities required.
• Years of experience may vary based on the position, duties, and responsibilities. Preferred years of experience is 1+ years in non-profit or related field.
• Strong written and verbal communication skills, with a high degree of interpersonal skills.
• Provide excellent customer service.
• Ability to anticipate the needs of staff and volunteers.
• Proficient with Microsoft Word, Excel and PowerPoint required.
• Able to independently judge situations and requests and act accordingly.
• Able to handle multiple tasks with shifting priorities while still meeting deadlines.
• Position continually requires demonstrated poise, tact, discretion and diplomacy.
• Works well in a team environment with all types of individuals.
• Ability to succeed in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience with Luminate, Salesforce or other donor database software a plus.
• Excellent work ethic: reliability, responsibility.

SALARY RANGE: ($24-27/hr) PanCAN is committed to providing fair and transparent employee pay.  Our compensation policy and practices integrate years of relative experience, skills, job duties, functions, responsibilities, education, certifications, expertise, PanCAN seniority, position/title, department, market conditions, and merit, and may also include geographic location. Our base salaries range from Entry level to Experienced and max at Expert level. The base pay range included herein is specific and germane to the job/position/opening as described within this announcement. 

The Offer:  To support the people fighting the world’s toughest cancer, we provide our staff with the resources, care, and sparkle to do and be their best in and out of the office. We offer competitive salaries, flexible work arrangements, exceptional time off, and health and welfare benefits creating an extraordinary workplace and culture that our team members highly recommend to friends and colleagues.

Expectations for All Employees:  Support the organization’s mission and goals by exhibiting the following core values:  Deliver Excellence, Service & Gratitude, Accountability, Team, and Sparkle Spirit!  Individuals assigned to this position must be able to work in a fast-paced, deadline-driven environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek management assistance as appropriate.

General Information: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills.

The Pancreatic Cancer Action Network is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

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