Back to jobs
New

Manager, Ecommerce Operations

Los Angeles, CA

Summary: The Manager of Ecommerce Operations is responsible for the seamless execution and optimization of Parachute’s omnichannel order management and ecommerce systems. As a key owner of back-end platforms, you’ll manage and troubleshoot daily operational workflows across Shopify, NetSuite, Celigo, and other integrated systems. In this highly cross-functional role, you’ll partner with teams across Retail, Logistics, Planning, Merchandising, Customer Experience, Finance, and more to drive operational excellence, identify efficiencies, and lead new initiatives. You’ll also manage third-party IT partners, prioritizing enhancements, overseeing budgets, and ensuring the successful delivery of technical projects that impact the entire organization.

Reports to: VP, Retail

Location: Culver City, CA — in office M-TH

What You’ll Do:

  • Serve as the primary point of contact for all ecommerce system issues and inquiries across Retail, Wholesale, Hospitality, and Trade channels.
  • Own daily order maintenance workflows and resolution of system-related challenges across Shopify, NetSuite, Celigo, and dropship integrations.
  • Manage and optimize the performance of third-party IT support partners, including prioritizing requests, managing budgets, and ensuring successful project implementation.
  • Collaborate cross-functionally with Finance, Merchandising, Retail, Logistics, Customer Experience, Supply Chain, and Planning teams to support operational strategy and alignment.
  • Develop, maintain, and share operational documentation and training resources for new processes, workflows, and system updates.
  • Build and maintain automated reporting to monitor site and order health, escalating anomalies and informing key business decisions.
  • Lead special projects end-to-end, including process design, requirements gathering, scope building, timeline creation, resource allocation, and feedback integration.
  • Advocate for system improvements and implement scalable solutions that enhance performance, reduce manual intervention, and drive efficiencies.

Who You Are:

  • 4-6+ years of experience in Ecommerce Operations, Omnichannel Order Management, or related roles within ecommerce or digitally-led retail environments.
  • Deep understanding of ecommerce workflows, systems, and fulfillment and inventory processes across direct and omnichannel models.
  • Expert-level experience with platforms such as Shopify Plus, NetSuite, Celigo (or similar integration tools), and third-party dropship or ERP systems.
  • Exceptional project management skills, including prioritization, roadmap planning, process documentation, and vendor management.
  • Strong analytical thinking and problem-solving capabilities paired with keen attention to detail.
  • Highly adaptable, proactive, and able to thrive in a dynamic environment while managing multiple priorities.
  • Excellent communication skills that enable collaboration across teams and levels of leadership.
  • Self-motivator with an ownership mindset, comfortable working autonomously and taking initiative in evolving situations.
  • You Own the Outcome and show up with rigor, accountability and a bias for action.
  • You Spring Forward and embrace everything with energy, adaptability, positivity and maturity. 
  • You Build the Best and are committed to growth, dreaming big, and sharing and receiving feedback in the spirit of always improving. 

What You’ll Get:

  • Free bedding for a great night’s sleep, an awesome discount and $300 worth of free product a year!
  • Health, dental and vision benefits with 100% employee coverage offering
  • Flexible vacation
  • 401k 
  • Competitive salary and stock options

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. The estimated pay range for this role is $90K - $105K.

About Us

 Parachute is a modern lifestyle brand focused on creating premium, responsibly-made home essentials. At Parachute we exist to fill homes with soft landings. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It’s where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into a home.Parachute was certified as a great place to work! Check us out here.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers

Create a Job Alert

Interested in building your career at Parachute Home? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...
Select...
Select...

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parachute Home’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.