Back to jobs

Part-Time Guide

Brookline, Massachusetts, United States

Schedule Requirements: Varying hours weekdays and weekends for retail coverage

Worksite: (Brookline, MA)

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. 
 
So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve. 

IN A NUTSHELL… 

Guides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong. 

Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA)  and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.  

WHAT YOU WILL BE DOING 

  • Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model. 
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. 
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records. 
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS). 
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies. 
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance. 
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands. 
  • Maintain the cleanliness of the store on a daily basis. 

NETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY 

  • Will be required to work a hybrid guide role in where they can work in store or on delivery based on the business needs.   
  • Responsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork. 
  • Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry. 
  • Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary. 

EXPERIENCE AND SKILLS YOU’LL BRING 

Required 

  • Age 21 or over  
  • High School Diploma or equivalent  
  • Valid Government-Issued Photo ID 
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays 
  • 1 year in Retail or a related industry where customer service is critical 
  • Constantly operating a computer and other office machinery 
  • Strong attention to detail and ability to multitask and manage time effectively 
  • Excellent communication and organizational skills 
  • Ability to manage difficult situations and resolve in a timely and professional manner 
  • Microsoft Office Suite proficient level  

NETA(MA) & SURTERRA WELLNESS (FL)  MARKET ONLY  

Class D Driver’s License (Massachusetts) / Class E Driver's License (Florida)

Must present a current DMV printout with none of the following violations: 

  • Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years 
  • Two or more other moving violations and one at fault accident in the last three years 
  • Two or more fault accidents in the last three years with no moving violations 
  • No more than 3 moving violations or chargeable accidents in the past  

Preferred 

  • Experience in the Cannabis industry 

SHIFT REQUIREMENTS 

  • Varying hours weekdays and weekends for retail coverage

PHYSICAL REQUIREMENTS 

  • Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift 
  • Ability to assist with lifting stock and materials 
  • Occasionally positions self to retrieve product or material in the store throughout the duration of the shift 

NETA(MA) & SURTERRA WELLNESS (FL)  MARKET ONLY  

  • Must be able to remain in a seated position inside the vehicle for extended periods  
  • Ability to pick up heavy items to load (50 or more lbs.) onto vehicle  
  • Ability to bend in repetitive motion 

YOU WILL BE SUCCESSFUL IF YOU… 

  • Are self-motivated; micro-managing isn’t fun for anyone 
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done 
  • Can work fast and be flexible; our industry is always changing 
  • Play nice with others; we collaborate with each other a lot 
  • Think creatively; sometimes, the “traditional” solution isn’t the best one 

WHAT YOU GET 

  • Employee discount 
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • 401k enrollment
  • Pet Insurance
  • Tuition Reimbursement Programs
  • Consistent, reliable benefits; full medical / vision / dental (full time only)

 

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES 

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. 

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. 

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility 

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

(Immigration-related employment benefits include, for instance, H1B, TN, O, E and other nonimmigrant work visa/status; employment based “green Card”/immigrant sponsorship, such as a labor certification, I-140 immigrant petition for alien worker, adjustment of status, consular processing, etc.)

Select...
Select...
Select...
Select...

Florida, Texas, & Corporate - Level 2 finger printing, background check, OMMU (Office of Medical Marijuana USE) approval - FL, CURT (Compassionate Use Registry of Texas) approval - TX,   9-panel drug screen (excluding cannabis) 

Massachusetts - Background Check, CCC (Cannabis Control Commission) approval 

 

Please note that in the event you are hired, this address will be used for preboarding and equipment shipment when applicable. 

Select...
Select...
What is your working schedule availability ? Hours of Operations are as follows: Monday - Saturday 10 AM - 9 PM Sunday 9 AM - 7 PM *

**This role requires night and weekend availability. **

Select...
Select...

Delivery locations are as follows:

- All NETA locations 

-Surterra Wellness:

Crestview

Key West 

Port Saint Lucie

Miami Dadeland 

West Palm Beach 

 

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Parallel’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.