Product Manager, Customer Experience

We’re in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

Position Summary:

As Pareto Health continues to grow and innovate within the healthcare sector, we are seeking a dynamic, customer-centric Product Manager to join our team. This role will be at the forefront of enhancing how our clients interact with our services. Your primary focus will be on identifying and implementing strategic customer experience improvements that drive value for Pareto’s customers. Customers include insurance brokers, their service teams, employer groups and their employees. This role involves deep collaboration across our Engineering, Data, Marketing, Account Management, and Cost Containment teams to develop solutions that elevate the customer experience and drive greater retention.

You will play a crucial role in guiding Pareto Health through its next growth phase by enhancing our approach to customer engagement and influencing the broader product strategy and roadmap. 

This role will report to the Director of Product, Customer Experience.

This role could also be based out of Philadelphia/San Francisco/Salt Lake City or surrounding areas.

Key Responsibilities:

• Develop and manage a comprehensive product roadmap, driven by key performance metrics, customer insights, and business objectives.
• Collaborate with cross-functional teams—including Engineering, Analytics, Marketing, Account Management, and Cost Containment—to deliver on Pareto’s multi-year Customer Journey strategy.
• Leverage customer feedback, market trends, business initiatives, and data analysis to inform product innovation and roadmap development.
• Work closely with Product Leadership to define department-specific KPIs and create reports that track and demonstrate progress on initiatives.
• Effectively communicate with leadership stakeholders, ensuring alignment across teams through concise and impactful updates.

Required Skills & Qualifications:

• 2+ years of Product Management experience, with a focus on customer (B2C) or client experience (B2B), preferably within the healthcare, insurance, or employer health benefits sectors.
• Proven ability to collaborate with cross-functional teams to drive product development and strategic initiatives.
• Strong knowledge of emerging technologies and tools that enhance customer experience and improve operational efficiency.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, adapting to evolving business needs and priorities. · Experience in leveraging data analysis and customer research to inform decision-making.
• Excellent written, verbal, and presentation skills.
• Bachelor’s degree required; MBA or advanced degree in a related field is a plus.

Pareto Perks:

Pareto offers a competitive compensation package commensurate with skills and experience. In addition, Pareto offers a robust benefits package including Medical (100% employer paid), Dental, Vision, STD/LTD, and employer 401(k) contribution.

What We Live By:

1. Get it Done and Get it Done Right – We crank out work at higher rates and at a higher quality than our peers in the industry. Our ability to do a lot with a little is a driving force behind Pareto Health, one that's made our brand synonymous with class, quality, and extreme competence.

2. Fire in the Belly - We only make time for champions; we only consider those with an inner desire to excel and push things forward. Our team, our partners, our members–everyone in the Pareto Health universe–works hard, learns constantly, improves furiously, and does so with a fire in the belly.

3. See the Field - As you're stuck thinking about tomorrow, we're already on to thinking about next year. Pareto Health embodies a culture of anticipation, perception, and acting with intent. In one-on-ones, in meetings, at a company level, and at an industry level, we're always two steps ahead.

4. For the Greater Good - Our vision extends past the here and now. We're rowing in the same direction toward the common goal of transforming an industry. It's our accountability, teamwork, and responsibility that ensure as we're changing industry tides, we're helping them rise. Now watch as we lift all boats in the process.

Disclosures:

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

California Applicants:  See Pareto’s CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, “Pareto”) collects and uses personal information submitted by employment applicants.