Creator Support Associate

About Passes:

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Position Overview:

The Creator Support Associate will play a vital role in supporting and enhancing the experience of our content creators. In this role, you will be responsible for providing our creators with guidance and support, ensuring they effectively utilize our platform to achieve their goals, and ehancing their overall experience. The ideal candidate will be passionate about the creator economy, have strong communication skills, and a proactive approach to problem-solving.

Key Responsibilities: 

• Creator Experience:
  • Respond to inquiries and requests from creators in a timely manner.
  • Assist creators in understanding and utilizing features and tools to optimize their use of the platform.
  • Act as an advocate for creators within the company, ensuring their feedback is heard and addressed.
• Issue Resolution: 
  • Address and resolve any issues or concerns that creators may have, escalating to higher management when necessary.
  • Troubleshoot and resolve technical issues, account problems, and billing inquiries with a focus on providing effective solutions.
  • Document creator interactions when necessary, compiling documents and forwarding information to interested parties.
• Support Strategy: 
  • Identify and improve necessary areas of the Creator Support organization.
  • Develop and implement support and moderation processes to enhance the overall creator experience.
  • Collaborate with other departments such as Product, Engineering, and Creator Success, to address and resolve user concerns and contribute to ongoing platform improvements.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 2-3 years of experience in customer/creator support, account management, or a similar role, preferably within the creator economy or social media industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with social media platforms and content creation trends.

Why Join Passes:

• Competitive salary and commission structure.
• Equity options in a growing company.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

*Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.