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Technical Account Manager

San Francisco, CA | New York, NY

Why join Pave?

At Pave, our vision is simple--unlock a labor market built on trust. 

How are we going to get there? By building a compensation platform powered by the largest real-time compensation dataset on earth, giving you confidence in every compensation decision.

We partner with our customers to help them build and retain world-class teams through planning, communicating and benchmarking their team’s compensation in real time.  And you don’t have to just hear it from us — you can hear it from our customers: Allbirds, Hover, Credit Karma, Grammarly, and more.

We’re growing fast, building an incredible team and product, and having plenty of fun as we do it in our San Francisco and New York City offices. 

If playing to win, building with intellectual honesty and focusing on in the Pave platinum standard sounds like fun - we highly encourage you to reach out. We’d love to partner on our journey to change the world of compensation! 

Technical Account Management @ Pave: 

You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You'll Be Doing:

  • Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
  • Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
  • Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
  • Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
  • Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.

What You'll Bring:

  • You have 2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company.
  • You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
  • You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
  • You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
  • You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
  • You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.
  • You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
  • You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
  • You love working with customers over video call/email and customers love working with you.

 

Compensation, It's What We Do.

This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental and vision coverage, commuter benefits, catered lunch, an unlimited PTO policy, and many other region-specific benefits.

Pave's salary range for this position

$144,500 - $195,500 USD

Our Compensation Philosophy

Pave’s compensation philosophy is to target the 75th percentile of the market for both cash and equity at your job level.  This means that the “mid point” of every band at Pave is the 75th percentile of the broader market.

Pave also has a merit-based philosophy when it comes to compensation increases. We run a performance cycle twice per year to evaluate employees’ performance. Higher than average performance ratings result in compensation increases to the upper end of the individual’s compensation range for their role. The result is that high performers at Pave are paid above the 75th percentile of the market at large.

Pave is committed to pay equity. If you get an offer from Pave, it will be based on your level as determined by your interview performance.  And nothing else.  We explicitly do not negotiate salary and equity to ensure that we aren’t introducing bias that could lead to pay inequities within the team between candidates who have different negotiation tactics.

FAQ’s: 

How big is Pave today? 

We were founded in late 2019, and have grown to 150 employees across San Francisco, New York and the UK.

Where are the Pave offices? 

Our company HQ is in San Francisco's FiDi with a high energy in-person culture. We also have an office in NYC and a hub in England. 🌁 🗽 🇬🇧

What do employee benefits at Pave look like? 

As an employee at Pave, you will have your choice of medical, dental and vision insurance, as well as access to mental health services and other perks to promote your wellbeing. To enhance your personal and professional growth, you will have a monthly L&D stipend. We take our snacking seriously - employees receive a lunch and dinner stipend as well as many fun snacks throughout the day.

Who are some of Pave’s customers? 

Pave is working with 7,500+ companies today, including some of the best technology logos out there like Credit Karma, RO, Faire, Dropbox, Airtable, Sweetgreen, Checkr, Hubspot, Snackpass, Attentive and more!

What can I expect in interviewing at Pave? 

At Pave, we value intellectual honesty and transparency, and we bring this to our interview process. Throughout your time interviewing with us, we will be evaluating where you can best make an impact through multiple conversations with your recruiter, hiring manager, peers and cross-functional partners. We also use our interviews to determine leveling, which is finalized at the end of your interview process by your hiring manager. The majority of our roles have 3-5 interview rounds. You can expect to hear back from our team within 7 days of application, as well as within 2 days after each interview round. Once we extend an offer, we hope to hear back from you within 1 week. It is extremely important to us that we find a great mutual fit - we’re excited to get to know you!

More Questions? Check out our candidate resources page! 

Pave is committed to a diverse and inclusive workforce. We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please email recruiting@pave.com. Sponsorship for work visas or other permits may be available for certain positions, subject to Pave's policies and legal requirements.

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