Solar Services Project Manager

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Your Impact

The Project Manager, Solar Services is responsible for the continuous improvement and pricing of operations and maintenance services for Pearce Renewables. The candidate will have strong interaction with external customers and internal stakeholders such as Sales, Business Operations, Field Operations, Procurement to drive growth and optimization of our solar service offerings to the U.S. market. Must possess the ability to interpret customer requirements, match services to customer specifications/drawings, and ensure that the quote is technically compatible and competitive by communicating with the Field Operations team to determine/clarify project requirements. Understands, analyzes, documents, and communicates contractual, technical, and commercial terms and has a working understanding of bid strategies. This individual will present a quotation package with comments on exceptions and built-in value to customers to ensure quality output.

Core Responsibilities

• Oversees the development of proposals, bids, quotations, or other documents describing organizational products and services in response to requests from customers. 
• Works directly with electrical contractors to receive, review, and approve bids. 
• Identifies and onboard new electrical contractors to strengthen Pearce’s offerings. 
• Drives improvement in the subcontractor onboarding process reducing delays and improving coverage. 
• Coordinates internal resources and third parties/vendors for the flawless execution of multiple projects and maximizes business opportunities. 
• Develops and establishes a repository of templates, standard language, product collateral, exhibits, and other data resources to create high-quality and accurate responses. 
• Partners with Procurement leaders to meet with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. 
• Manages changes to the project scope, project schedule, and project costs using appropriate verification techniques 
• Manages the relationship with the customer and relevant stakeholders 
• Establishes and maintains relationships with third parties/vendors 
• Creates and maintains comprehensive project documentation 
• Assists in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility. 
• Obtaining customer acceptance of project deliverables. 
• Identifies and develops new opportunities with customers. 
• Prepares status reports by gathering, analyzing, and summarizing relevant information. 
• Submits project deliverables and ensures that they adhere to quality standards. 
• Coordinates with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. 
• Understand the contracts for the assigned accounts in detail. 
• Using key performance indicators continuously monitor and evaluate site production/availability and Pearce performance. Performance targets include response time, time to repair, and on-time preventive maintenance performance. 
• Initiate and take effective corrective actions when site performance/availability guarantees, or contract compliance are trending in a negative direction. 
• Manage communication between Pearce and the customer to include incident notifications, incident investigations, scheduling and conducting status calls/meetings. 
• Manage the customer relationship and performance to minimize and prevent technical and commercial disagreements, but if disagreements arise, lead, and manage the resolution. 
• Spot check work order record keeping quality and provide appropriate feedback to an individual entering work order information. 
• Provide coaching and oversight to team members with assigned contact obligations. 
• Monitor accounts receivables for assigned customer accounts and take appropriate action for overdue receivables. 
• Understand profit/lost reports for assigned customers and work with the Field Operations Managers to manage cost of goods sold and ensure all billable work is identified, approved by the customer. 
• when required by contract and invoiced to the customer. 
• Review and provide input to the Annual Operating Plan for assigned accounts (the annual revenue and cost of goods sold budget). 
• Provide leads to the Sales organization and support the sales effort to include draft contract review, pricing for proposals and review/draft contract statements of work. 
• Periodically visit assigned accounts power generation site to observe the condition of the site and quality of work performed by Pearce. 
• Other duties may be assigned or required. 

Core Experience

• 5+ years of related project management experience with an electrical contractor, commercial/industrial experience. 
• 3 to 5 years of relevant work experience with proven leadership skills. Deep understanding of product requirements management and general product knowledge as well as market knowledge and awareness of pricing strategies and unique selling propositions. 
• Knowledgeable in all areas of electrical installation including a working knowledge of contract documents, project estimates, construction, and maintenance specifications. 
• Excellent communication and networking skills. Analytic, accurate, and focused style of work. Proficiency with Microsoft Office Suite (esp. Excel) is required. 
• A successful track record with demonstrated capability to lead and drive process improvements. 
• Proficiency in the English language, both written and verbal, is required. 
• Self-motivated person who can operate independently and can play well in a high-growth environment. 
• Customer Service experience -- a previous customer-facing role is preferred. 

Compensation: DOE

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!