Deal Desk Manager

Team Description

We are seeking a highly motivated and experienced Deal Desk Manager to join our dynamic team. In this role, you will be responsible for supporting our global sales organization in analyzing, structuring, and executing deals to drive business growth and profitability. You will collaborate closely with sales, finance, legal, and other cross-functional teams to ensure deal accuracy, compliance, and alignment with company objectives.

Role Responsibilities

• Supporting the global Sales Organization in deal execution on a daily basis.
• Evaluation and review of all contracts for completeness, accuracy, and adherence to our policies
• Provide guidance and support on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc.
• Ensuring approvals for non-standard deals are properly documented, escalated to the appropriate approval levels, and resolved within a reasonable timeframe.
• Drive best practices and enablement to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these
• Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, Pricing & Packaging and other key teams across the company
• Leading additional Sales Operations/Deal Desk projects and initiatives
• Seek out ways to make our policies and processes more efficient.
• Self-motivated, attention to detail, and curious
• Provide training and guidance to the sales team regarding deal desk related policies and processes

Minimum Qualifications

• 5+ years experience in Deal Desk at a SaaS company
• Experience in dealing with cross-functional deal/contract management across Sales, Finance and Legal
• Strong problem solving skills along with ability to demonstrate practical judgment
• Exceptionally strong communication skills, including experience effectively communicating with senior management
• Willing to work in a highly demanding and results-oriented team environment
• Proficiency in Microsoft Excel / G-Suite
• Understanding of revenue recognition principles and GAAP.

Preferred Qualifications

• Experience with Salesforce based quote-to-order processes and Salesforce CPQ
• Experience with complex contract negotiations and deal structure
• Bachelor’s degree

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in the following location is:

San Francisco Bay Area, CA - $98,000 - $123,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

 

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