Sr. Workplace Experience Manager

Pendo’s Workplace Experience team has an opening for a Sr. Workplace Experience Manager. This is a fixed term, 12-month contract role that will sit out of our London office. 

We believe a great employee journey begins the moment you walk through our front door. We expect our Office Manager to create and support a professional, high-quality, well-organised, and comfortable work environment for our employees and guests. We care about all the little things that can turn a good day into an amazing day, and we’re looking for someone who shares our passion for details.

In this role, you will ensure that Pendo's London office runs smoothly, provide a welcoming and professional experience for employees and visitors, and play a key part in managing the facilities of our building. The best candidates will thrive in a fast-paced environment, adapt to change gracefully, proactively seek improvements, obsess over small details while seeing the big picture, and bring a sense of humour to their work. This position is based in our London, UK office.

Role Responsibilities

• Office Experience & Guest Liaison
• Maintain office spaces: stock and organise snacks, coffee, and supplies; reset meeting rooms; ensure cleanliness and order throughout the office.
• Welcome and host guests upon arrival at the building’s security front desk, ensuring they have a professional and friendly first impression of Pendo.
• Order and manage office inventory, including supplies and equipment.
• Arrange office catering for meetings, events, and team lunches.
• Lead office communications to ensure employees are up to date on office operations.
• Plan and coordinate office events, including executive and customer meetings, team-building activities, community events, and assist with hosting Pendo sales & product events.
• Manage the UK office experience budget, ensuring accurate and cost-effective use of resources.
• Oversee courier deliveries and shipments (domestic and international).
  
  
• Facilities & Vendor Management
• Liaise with building management company, landlords, and contractors on maintenance, repairs, and compliance with building requirements.
• Manage vendor contracts and relationships to ensure prompt, reliable, and cost-effective services.
• Proactively monitor facilities needs (safety checks, equipment, compliance) to maintain a safe and welcoming workplace.
  
  
• Global Collaboration
• Partner with Pendo’s global office experience team to align on standards, processes, and culture.
• Contribute to company-wide initiatives that improve the overall employee and visitor experience.

Minimum Qualifications 

• Minimum of five (5) years of experience in office administration or similar equivalent
• Customer service skills, proactive mindset, and professional demeanor
• Knowledge of office operations, facilities management, and event facilitation
• Experience with current office software systems including G-Suite, Slack, Monday.com, ZIP, or similar software
• Knowledge of global office management best practices

Preferred Qualifications 

• Experience in a startup or a high-growth, demanding work environment
• Self-starter with a strong sense of independence and the ability to self-manage
• Ability to be resourceful, proactive, efficient, and innovative when issues arise
• Ability to handle and prioritize multiple tasks in a time-sensitive, fast-paced environment with speed and grace under pressure
• The willingness and ability to learn new things quickly and respond to feedback
• Work effectively within a variety of situations, individuals and groups applying the 'whatever it takes' attitude

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.