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Senior Manager, Channel Management

Middletown, Pennsylvania

Job Summary

The Senior Manager, Channel Management is a strategic leadership role responsible for developing, executing, and optimizing channel strategies that drive revenue growth and partner success within the High Services & Channel Sales sub pillars. This role will lead the design and execution of multi-tier channel programs, manage key partner relationships, and align cross-functional teams to deliver scalable, high-impact results. In addition, this leadership role is responsible for leading the Inside Channel Specialists team.  This team support the entire Channel organization (including Industrial/Automation and Electronic/EMS).

Responsibilities

  • Develop and lead the execution of a comprehensive channel strategy aligned with business goals.
  • Drive partner engagement models that support service-led growth and high-value solution selling.
  • Identify, recruit, and onboard new channel partners aligned with strategic objectives.
  • Build and maintain strong executive-level relationships with key partners.
  • Define and track KPIs to evaluate partner performance and program effectiveness.
  • Lead quarterly business reviews (QBRs) and provide actionable insights to improve outcomes.
  • Collaborate with sales, marketing, product, and operations teams to ensure alignment across the partner lifecycle.
  • Serve as a key contributor to the global channel leadership team, influencing go-to-market (GTM) strategies.
  • Continuously assess market trends, partner feedback, and competitive dynamics to refine the channel model.
  • Champion new initiatives that enhance partner value and drive net-new customer acquisition.
  • Other duties as assigned by senior management                                                                                                         

Qualifications

  • Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
  • 8+ years of experience in channel management, marketing, sales, or account/business development—preferably in high-tech or service-driven industries.
  • Strong analytical, negotiation, and executive communication skills.
  • Strategic thinker with a high-potential for action and results.
  • Deep understanding of the services channel landscape and partner economics.
  • Ability to thrive in a fast-paced, matrixed environment.
  • Experience leading cross-functional teams and managing complex partner relationships.

Essential Job Functions

  • Must be able to travel by air
  • Occasional overseas travel for extended periods required
  • Occasional Domestic Travel required
  • Must be able to sit for extended periods of time
  • Must be able to communicate effectively in English
  • Must be able to lift 25 lbs.
  • Regular and on-time attendance.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, tuition assistance, and more!

Remote Work Policy

According to Phoenix Contact internal policy a hybrid work capacity is required by any employee working within 60 miles from any designated US office location.  Remote work is available for employees residing more than 60 miles from these locations. 

 

#LI-RD1

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 x3490 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.

 

Notice to Staffing Agencies, Placement Services, and Professional Recruiters:

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

 

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