Senior CRM Analyst

Job Summary

Under general direction and part of a global/regional IT team, the Senior CRM Analyst I position is a role that combines responsibility for gathering business requirements as well as designing, administering, and maintaining Salesforce ensuring alignment between technology and business goals.  

This is a hybrid position requiring at least three days in the office.

Responsibilities

• Work as part of a global IT team to perform set-ups/configuration and system administration within CRM related software including Salesforce
• Work together with local and corporate Architects to design new functionality within the CRM system.
• Functional design, test, coordinate deploy and support Salesforce functionality enhancements and solutions for the organization
• Maintain and enhance existing Salesforce applications and configurations
• Execute system testing; create use cases, develop and execute test plans.
• Coordinate and manage, working with data integration teams, interfaces for the Salesforce platform and related applications.
• Document, govern, and maintain the Salesforce data model to align data structures with business services.
• Ensure data integrity and implement security best practices.
• Translate business needs into functional and technical specifications
• Provide thought leadership, technical expertise, and effectively supervise external partners when necessary.
• Coordinate application version updates, including the testing of updates from our corporate headquarters and external vendors.
• Provide CRM technical support by:
  • Coordinating and developing user and technical support documentation.
  • Providing post-implementation process and technical support.
  • Working with vendor organizations for support and problem resolution, as required.
• Assist in resolution of Level 2 incidents for application and systems support.
• Perform project management as required for business process improvement projects.
• Communicate project status regularly with project teams and end users.
• Coordinate efforts to ensure optimum system resources and capacity are available for
• efficient application operation and high availability.
• Perform other related duties as assigned by one’s direct Supervisor.

Qualifications

• Associate or Bachelor’s Degree in disciplines such as Computer Information Systems, Business/Management Information Systems, etc.
• 5 (+) years of relevant/related experience preferred, including but not limited to experience with Salesforce administration.
• Prior hands-on Salesforce CRM experience required.
• Project management skills are required, including the ability to manage projects across technical and functional disciplines and the ability to execute assigned project tasks within established schedules.
• Integrating and interfacing systems experience is required.
• Knowledge of relational database systems and experience with SQL required.
• Ability to adjust quickly to rapidly changing priorities is required.
• Strong communication skills with the ability to work effectively with all company levels and cultures are required.
• Experience working on global/international teams is preferred
• Experience working with and managing vendors is required.
• Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making.
• Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and focusing on outcomes.
• Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands.
• Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers.
• Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed.
• Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward.

Essential Job Functions

• Must be able to look at a computer screen for extended periods of time (up to 4 hours)
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to lift 50 pounds
• Must be able to travel in vehicles (automobiles, trains & planes) for up to 10 hours
• Must comply with company dress code guidelines
• Must be able to travel to foreign countries
• Must be on call 24x7, as required
• Regular and on-time attendance
• This is a hybrid position unless otherwise specified requiring 3 days in the office

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!

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_{Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.}

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_{Notice to Staffing Agencies, Placement Services, and Professional Recruiters:}

_{Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.}