Back to jobs
New

Operations Specialist I – WMS and Controls

Middletown, Pennslyvania

Job Summary

The Operations Specialist I - WMS and Controls serves as a technical resource supporting Warehouse Management Systems (WMS), controls systems, and automated material handling technologies within the Distribution Center. This individual contributor role supports daily operational activities by coordinating and maintaining effective system utilization, monitoring system performance, troubleshooting operational issues, and assisting with the resolution of WMS and controls-related concerns to support business continuity and service excellence.  Working closely with Logistics, Information Technology, maintenance personnel, automation vendors, and Distribution Center personnel, the Operations Specialist I supports system reliability, process compliance, software testing activities, and continuous improvement initiatives that contribute to safe, accurate, and efficient material flow throughout the operation. The role assists with training, user support, systems documentation, data analysis, and the implementation of process enhancements designed to improve operational performance, inventory accuracy, productivity, and customer service.  Success in this role is demonstrated through effective support of Distribution Center operations, timely resolution of system-related issues, accurate execution of testing and process activities, strong cross-functional collaboration, and a commitment to continuous learning and operational excellence. This position does not include formal people management responsibilities and contributes to organizational success through technical knowledge, customer focus, teamwork, problem-solving, and support of established logistics processes and business objectives.

Responsibilities 

  • Serves as a technical resource for Warehouse Management Systems (WMS), controls systems, automated material handling technologies, and related operational applications.
  • Supports and coordinates the day-to-day operation of WMS and controls systems for first-shift Distribution Center operations and assists with issue resolution across other shifts as needed.
  • Supports Distribution Center activities by helping ensure WMS and controls-related processes are executed in accordance with established procedures, standards, and business requirements.
  • Acts as a WMS key user, providing system support and assistance to users regarding system functionality and process execution.
  • Supports WMS-related logistics processes and assists with maintaining process documentation, work instructions, and operational standards.
  • Provides guidance and assistance regarding system utilization, workflow execution, and adherence to established operational procedures.
  • Identifies system, process, and operational issues and communicates recommendations for improvement to appropriate stakeholders.
  • Assists with the development and delivery of system-related training and user support materials.
  • Responds to system-related questions and supports troubleshooting efforts to minimize operational disruptions.
  • Investigates and documents WMS, controls, and automation-related issues and coordinates escalation to appropriate internal teams, software providers, and external vendors, including Viastore, when necessary.
  • Partners with Logistics, IT, maintenance personnel, software providers, and automation vendors to support issue resolution, testing activities, and system enhancements.
  • Supports WMS, controls, and automation-related projects by participating in implementation, testing, validation, and process improvement activities.
  • Assists with software testing activities, including user acceptance testing (UAT), upgrades, enhancements, and technology implementations.
  • Monitors system performance and reports issues that may impact operational efficiency, productivity, or service levels.
  • Performs routine analysis of WMS, controls, and operational data to identify trends, discrepancies, and opportunities for operational improvement.
  • Assists in developing recommendations to improve inventory accuracy, productivity, throughput, and overall Distribution Center performance.
  • Supports automated material handling technologies, including ASRS equipment, by resolving minor system-related issues and coordinating escalation of mechanical concerns to appropriate maintenance personnel.
  • Participates in continuous improvement initiatives by providing operational feedback, system knowledge, and process support.
  • Provides operational support related to workflow execution and resource utilization as business needs require.
  • Demonstrates accountability, collaboration, customer focus, continuous learning, and adherence to established operational and safety standards.
  • Supports Distribution Center objectives through effective execution of assigned responsibilities, teamwork, and technical knowledge.
  • Other duties as assigned.

Qualifications

  • Associate degree in Business Administration, Information Technology, Supply Chain Management, Logistics, or a related field; or an equivalent combination of education and relevant work experience.
  • 3+ years of experience in warehouse operations, distribution, logistics, inventory management, Warehouse Management Systems (WMS), controls systems, or a related operational environment.
  • Experience working with WMS, controls systems, automated material handling technologies, or related business systems preferred.
  • Proficiency in the use of personal computers, Microsoft Office applications, and business software systems.
  • Strong attention to detail with the ability to maintain a high level of accuracy in work activities.
  • Effective organizational, planning, and time management skills.
  • Strong verbal and written communication skills with the ability to interact professionally with team members, internal customers, and business partners.
  • Ability to troubleshoot routine system and operational issues and escalate concerns as appropriate.
  • Ability to prioritize work, manage multiple tasks, and adapt to changing business needs.
  • Professional attitude with a customer-focused and team-oriented approach.
  • Exhibits initiative by identifying and completing required tasks while seeking guidance and input when appropriate.
  • Maintains accountability by taking responsibility for actions, commitments, and results.
  • Upholds honesty, integrity, and professionalism in all interactions.
  • Fosters collaboration by building positive working relationships and contributing to team success.
  • Embraces adaptability through openness to change, continuous learning, and new challenges.

Essential Job Functions

  • Must be able to lift up to 70 lbs.
  • Must be able to stand for extended periods of time
  • Must be able to work at computer terminal/screen for extended periods of time if necessary
  • Must be extremely professional, ethical, and customer-focused
  • Must be able to work flexible hours/overtime when necessary, including weekends
  • Regular and on-time attendance

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!

 

#LI-AF1

#LI-Onsite

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.

 

Notice to Staffing Agencies, Placement Services, and Professional Recruiters:

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.

 

Create a Job Alert

Interested in building your career at Phoenix Contact? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

When you apply to a job on this site, the personal information contained in your application will be collected by the Phoenix Contact USA Group (“Controller”), which is located at 586 Fulling Mill Road, Middletown, PA 17057 and can be contacted by emailing hr@phoenixcontact.com. Your personal information will be processed for the purposes of managing the Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, notifications of future opportunities, and as is otherwise needed in the recruitment and hiring processes.

Your personal information will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Controller to help manage its recruitment and hiring process on the Controller’s behalf. Accordingly, if you are located outside of the United States, your personal information will be transferred to the United States once you submit it through this site.

Your personal information will be retained by the Controller for as long as the Controller determines it is necessary to evaluate your application for employment and otherwise perform the hiring and recruiting activities outlined herein.  The privacy laws of your jurisdiction may provide you with the right to request access to your personal information, to request that your personal information be rectified or deleted, to request that processing of your personal information be restricted, to data portability or to lodge a complaint with the appropriate data protection authorities. If you have any questions, feel free to contact the Controller at  hr@phoenixcontact.com.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Phoenix Contact’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.