Retention Analyst - Share.Market

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. 

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

This role is with the Share.Market growth team at PhonePe. The candidate will be working with internal and external stakeholders for stock broking business.

Key roles and responsibilities include:

• Monitoring of business health metrics for the category on a regular basis. Analyse trends and patterns for customer churn
• Tracking of industry trends and sharing insights that could serve as retention levers for the category
• Work closely with Analytics team to drive insights for the category business & formulate interventions for customer retention
• Ideate and drive interventions for improving retention by understanding customer churn across channels
• Present analysis, reports, impact of key interventions to stakeholders in clear and concise manner
• Track and measure success of retention interventions. Continuously analyze consumer feedback and areas of improvement 
• Ability to think and react in a high-energy, fast-paced environment
• Must be comfortable working in cross-functional teams, where immediate constituencies include the Finance, Analytics, Product, Marketing & Customer Service teams.

Candidates should have

• Excellent written and verbal communication skills, comfort with Microsoft Office Suite, specifically Excel.
• Basic knowledge of SQL is a plus.
• Prior experience in a data driven role and understanding of stock markets would be an advantage

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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