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Senior Network Infrastructure Projects Engineer (NorCal)

San Francisco, California, United States

About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

About Us

Pliancy empowers IT leaders to revolutionize the way businesses value technology. As a collaborative problem-solving team, we provide high-touch consultation and white-glove support to life sciences and finance organizations.

Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship, and prioritize curiosity and empathy in our hiring decisions.

About the role

The Infrastructure Projects team is a growing group of leads and engineers who manage large Buildout and Relocation initiatives alongside smaller Infrastructure Service Improvement projects. A Senior Infrastructure Projects Engineer needs to be able to work independently when needed, while staying in sync with the team, consultants, and clients. Our primary priority is clear communication and expectation-setting. This team is client-facing with regular travel so an ideal candidate thrives on being able to communicate highly technical information to C-Suite or Executive Suite stakeholders at our Clients. The location for this role is in the California Bay Area.

What is the work like?

Our clients in the California Bay Area are showing consistent growth. This manifests as a lot of movement into and out of office spaces. In both of our client verticals, we find ourselves:

  • Joining OAC calls to work closely with Construction Teams and their subcontractors for pieces that impact Low Voltage and Audiovisual installations.
  • Designing, ordering and implementing a full network stack (Switching, Firewalls and Wireless). 
  • Tracking down ISPs and walking with them for Site Surveys up through circuit activation.

There is a lot of on-site work but there will be instances where you are doing various, remote value-add efforts (Predictive Wireless Surveys, License Renewals, Maintenance or Post-Installation Support).

Who are we looking for?

We are looking for an IT operations generalist who works well with technical and non-technical people, is interested in improving processes, is an adept project manager and has an appreciation for documentation and detailed specs. Going a bit further, we’re looking for someone who will help develop and maintain the standards for the processes we are using and loves working in an environment of continuous improvement. Finally, this individual has worked with enough technology, be it networking, virtualization, SaaS, IaaS, or AV, that they can can use foundational basics to pick up new technology and skillsets.

Responsibilities

  • Manage and be accountable for the success of small to large-scale IT projects such as office moves and network upgrades
  • Collaborate with the Infrastructure Projects Team Manager and leads to develop and maintain project strategies and process creation in their scope
  • Automate and orchestrate common tasks to drive efficiencies and innovation
  • Work closely with both the team and client-facing consultants to design and implement best practices for project implementation
  • Create meaningful documentation to facilitate project hand-off to Consultants
  • Provide back-end escalations support as needed

Requirements:

Should Have

  • Solid understanding of Windows Server and on-premise server hardware/network infrastructure
  • Solid understanding of networking concepts and how to apply them to design and configure networks such as, but not limited to
  • Working knowledge of EntraID, Office365, Google Workspace, and cloud-based storage (Egnyte, Box, Dropbox, etc.)
  • Experience with new office construction, including working with architects and general contractors and subcontractors
  • Exceptional planning and organizational ability
  • Strong documentation and communication skills
  • Aptitude and desire to learn new technologies
  • Ability to teach and mentor others
  • Research products and new technologies to improve project lifecycle
  • The physical strength and agility to rack networking, compute, and storage hardware.
  • The ability to wear personal protective equipment correctly for up to a full working day when on an active job site
  • The ability to move safely in confined spaces (networking closets, for example) and around active construction
  • Authorization to work in the USA for any employer

Nice to Have

  • Understanding of identity and access management (IAM) fundamentals (SSO, SAML, OAuth, etc.)
  • Experience with AV design for meeting and conference rooms
  • Experience interacting with and using REST APIs

As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Benefits

  • Generous salary, above-average pay ($100K-$130K per year dependent on experience)
  • Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with option to upgrade
  • Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
  • Optional dental and vision plans are offered for you to opt into
  • 401(k) 
  • Unlimited PTO - and a culture where you can actually use it!
  • Paid leave for new parents
  • Home internet and mobile phone reimbursement to help you stay connected
  • Employer-funded commuter benefits and mileage reimbursement
  • Employee stock options so you can share in Pliancy's success

Why us?

  • Clients solving challenging problems with meaningful purpose
  • Top-of-their-game peers who have fun with what they do and take teamwork seriously
  • Rapid company growth (75% year over year) with opportunity to see the impact of your efforts on the company
  • Flexible schedule designed to empower your communication and time management skills
  • Great culture driven by empathetic people
  • Benefits and perks built to support you and your family while we grow together

Why work with us?

  • Clients solving challenging problems with meaningful purpose
  • Top-of-their-game peers who have fun with what they do and take teamwork seriously
  • An environment with opportunities to see the impact of your efforts on both the client and the company
  • A manager who will partner with you to help you grow and identify opportunities for career development 
  • Flexible schedule designed to empower your communication and time management skills
  • Great culture driven by community-minded, empathetic teammates 
  • Benefits and perks built to meaningfully support you and your family while we grow together
  • Relocation assistance is not available for this position

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