Sr. Event Operations Manager

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Senior Event Operations Manager

Job Summary: Reporting to the Manager, Convention Operations, this role plans and delivers exciting experiences for a broad range of customers at global Pokémon events.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

• Manage vendors/service providers in support of the event delivery, including but not limited to: venues, hotels, contractors, AV & production, food & beverage, temporary staffing, health & safety agencies and transportation; responsible for communication flow and event production timeline.
• Oversee the implementation of environmental design, from scenic to wayfinding, in conjunction with internal and external stakeholders.
• Responsible for creation of complex event floorplans through coordination with internal stakeholders to ensure efficient use of space, proper traffic flow and compliance with safety and facility requirements; owns the overall space utilization plan.
• Coordinate with registration and customer service teams to plan and deliver efficient onsite badge pick-up experience.
• Ensure all A/V and technology needs are accounted for pre-show, set-up and functional onsite (e.g. – computers, tablets, internet, wireless routers, charging stations).
• Implement sustainability plan for all events hosted by TPCi – initiatives to reduce or reuse, promote community engagement through local non-profit partnerships and reduce overall environmental impact of the event. Includes post-event reporting structure, partnering with internal sustainability team.
• Implement all accessibility and DEI-related initiatives as it relates to the physical space and attendee accommodations.
• Assist in developing annual zero-based budgets for events, prepare regular reporting, reconcile budget post-event and make recommendations on where to invest for the largest impact.
• 25% global travel, including but not limited to: scouting trips for future event locations, site visits, stakeholder meetings, and event execution.

What you’ll bring

• Experience managing the delivery of events with 20,000+ attendees, within a shared services or agency capacity (bonus for multiple events yearly).
• Direct experience with esports production is beneficial, as is working with well-known brand IP (bonus if it is in the game industry).
• Skilled negotiator, both during contracting phase and throughout the contract lifecycle.
• Demonstrated leadership capabilities, as a direct leader of teams and/or as a leader of projects - dynamic, strategic and resourceful.
• Strong customer and attendee experience focus.
• Ability to multitask and proactively manage assigned projects with minimal supervision.
• Able to work under pressure and under challenging timelines.
• Team player with ability to work with various groups across the organization; adept at stakeholder management.
• Strong interpersonal and communication skills.
• Attention to details, and ability to multitask between different projects.
• Proficiency in Microsoft Office Suite.
• Proficiency in creating to-scale floor plans using AutoCAD or another similar product
• 5+ years of relevant professional experience.
• Bachelor's degree required.

Base Salary Range: For this role, new hires generally start between $125,000 - $148,000 per year. The full range is $125,000 - $187,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-CK1 #LI-Hybrid

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An employee first culture.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at Accomodationrequest_TA@pokemon.com