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Care Model Operations Associate

United States

About us

Pomelo Care is the national leader in evidence-based healthcare for women and children. We deliver personalized, high-quality clinical interventions from reproductive care and pregnancy, infant care and pediatrics, to hormonal health through perimenopause and menopause, with long-term preventive care and condition management. Our model delivers 24/7 multispecialty care to address the medical, behavioral, and social factors that most significantly impact outcomes for women and children. We partner with payers, employers, and providers to expand access to quality healthcare across the system.

Role Description

The Care Model Operations Associate role will be a generalist team member supporting the Care Model Operations team, which is accountable for building and scaling Pomelo’s operational systems to improve health outcomes through reliable, sustainable care delivery.

Your north star: Own, organize, and maintain the mission-critical details that influence the practice’s ability to deliver reliable, sustainable care that improves health outcomes at scale.

Your key responsibilities will include:

  • Reporting to the Head of Care Model Operations, you will own subject matter expertise on key vendors/external platforms used by the practice and make configuration updates as needed, e.g. Athena templates, Acuity configurations, translation service, aspirin delivery vendors, DME vendors
  • Partner with Product Operations to scope and maintain playbook requests
  • Own subject matter expertise and first line on questions for discrete programmatic workflows (e.g., SUD)
  • Support care ops directors on discrete fact-finding workstreams (e.g., Metabase analysis, interviews, chart investigation) and rollout support as needed (e.g., updating slides, handbooks, team communications)

Who you are

  • 3+ years of experience in care delivery operations, care operations, or analytical roles
  • Exceptional project management and prioritization skills
  • Eagerness to own detailed documentation and workflows; organizes information with meticulous attention to detail while simplifying the reading experience for end users 
  • Analytical and investigative skills, with demonstrated ability to develop informed hypotheses and dig into the root cause of a problem
  • Proactive, reliable communicator who can summarize insights for a cross-functional audience 
  • Experience creating clear and traceable analyses in Google Sheets/Excel (bonus points for comfort with importing and manipulating data with formulas, pivot tables, etc.) and Metabase

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

  • Competitive healthcare benefits
  • Generous equity compensation
  • Generous PTO policy

At Pomelo, we are committed to hiring the best team to improve outcomes for all patients, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $70,000 - $80,000 annually. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

 

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