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IT System Administrator - Bay Area

San Francisco, United States

Who Are We?

Postman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. 

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman is seeking a highly technical IT System Administrator to join our team. The IT Sys Admin will be on the front lines of Postman’s IT Support systems. You’ll provide world-class tech support to fellow Postmanauts in need of help. As the face of IT, the IT Sys Admin must have strong technical troubleshooting abilities, be self-motivated, have excellent written and verbal communication skills, and interact with a combination of technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install/configure and support the endpoints, set up workstations within our offices, and assisting with day-to-day operations for Postman’s Global IT infrastructure to provide growth for Postman’s initiatives. This role will require the candidate to be onsite at one of our bay area offices (San Francisco, Berkeley, or Cupertino) three days a week.

What You’ll Do

  • Provide support to remote and on-site users, including onboarding, installing, and upgrading software, Hardware setup, and configuring systems, workstations, and applications.
  • Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.
  • Work closely with team members in different departments and time zones efficiently and effectively.
  • Design, Architect, and administration of enterprise-wide applications used for productivity & collaboration (GSuite, Zoom, Slack, Atlassian, Okta)
  • Create and Update Knowledge base articles and self-service documentation.
  • Account life cycle management from news hires to account/application deactivations.
  • Design and implement efficient and scalable identity and access management solutions and processes
  • Ensure SLA’s are well defined (and met) as related to current and future workload volumes.
  • Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and deploy them into our production infrastructure.
  • Work with IT leadership by proposing the use of new services to maximize productivity and efficiency.

About You

  • You have 2 to 5 years of experience working with productivity and collaboration toolsets.
  • Solid understanding of SAAS Applications, GSuite, Okta, Slack, Jamf, Intune, Mac OS, and Windows OS.
  • Experience using ITSM tools for ticket tracking Jira, ServiceNow, etc.
  • Ability to perform in-depth research and troubleshooting for complex technical issues.
  • Strong time management and organization skills; able to prioritize multiple requests effectively.
  • Highly self-motivated and proactive, able to work independently, identify opportunities and develop new ideas for efficiencies. Desire to learn and grow.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

Postman has an informal and fun working team environment. We believe in a workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks,  and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.

This role will require the candidate to be onsite at one of our Bay Area offices (SF, Berkeley, or Cupertino) three days a week and the reasonably estimated salary for this role ranges from $115,761 - $156,618, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. 

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.

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