Principal Product Manager

At Practice Better, we believe practitioners and their clients deserve better. We’re changing how health and wellness practitioners work by building a modern EHR that’s designed to support the health of their clients and their practice at the same time. 

We’re on a mission to help millions of practitioners build the independent practice of their dreams. Founded in 2016, we’re built by practitioners, for practitioners. In 2023, we acquired That Clean Life, the #1 nutrition planning software for nutrition-based care. With more than 40,000 customers in 70+ countries worldwide, we’re honored to be the EHR of choice for the practitioner with an independent spirit. And we’re just getting started.

Job Title: Principal Product Manager

Location: The candidate must be located in the USA or Canada. Our HQ office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible. 

Reports to: CEO

Position Overview:

As a Principal Product Manager for Practice Better, you are the Mini-CEO of our Practice Better product suite, and you’ll play a foundational role in building upon our vision & roadmap to deliver a world-class, all-in-one practice management and EHR solution that helps practitioners save time, grow their business and improve their client outcomes. This highly complex and challenging role will require you to deeply understand user needs, dive into our product analytics, and collaborate across internal and partner teams, including Design, Engineering, Research, GTM, and more. We seek an exceptional Product Manager with expertise in building products for high-growth PLG Vertical SaaS businesses to realize this aspiration. You will be able to push the boundaries of what a modern EHR product can do to support our millions of patients and customers in furthering physical and mental healthcare.

This position will report to our CEO, Kim Walsh. In this role, you will have the opportunity to shape our systems & processes and make a significant impact with the expectation, one day, growing into a future leader within our organization. You are driven, hands-on, and ready to build and ship incredible products to market and make your mark on improving the health and wellness industry in your own way!

We’re counting on you to:

• Define and evangelize the company-level product vision, strategy, and roadmaps for the Practice Better product suite. This will transform how our customers use Practice Better to grow their businesses and help their patients daily.
• Lead a cross-functional team across research, design, engineering, product marketing and analytics to build and execute a product roadmap that aligns with our core business metrics and company strategy.
• Define and drive the most important product adoption, retention, and revenue metrics for the Practice Better product suite.
• Leverage quantitative & qualitative data to develop user, market, and metric-related insights and inform crucial product decisions.
• Foster a culture of shared ownership, rapid learning, data-centricity, and mutual support amongst your cross-functional team.
• Collaborate with Marketing, Growth, Sales, CS and Support to build effective GTM & engagement strategies that amplify the success of your launches.

Who you are:

• You have 8+ years of product management experience and at least 2+ years of experience building SaaS or Vertical SaaS products.
• You have a track record of building, shipping, and iterating on high-quality products that delight customers.
• You have experience using qualitative and quantitative data to build exceptional products and drive a meaningful impact to core metrics & customer outcomes.
• You’re passionate about building experiences that maximize users' delight and impact. You are creative and intrinsically motivated, and you always find a way.
• You’re an empathetic leader with a strong ability to inspire and motivate cross-functional teams.
• You are a learn it all vs a know it all, always curious to learn more about our health and wellness practitioners, our market, users and business metrics.
• You are an excellent verbal and written communicator, confident in speaking about business-level and technical concepts.

Our Perks and Benefits:

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
• Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
• Choose your device: Are you Team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
• Retirement savings matched up to 2% (401K / RRSPs)
• Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
• Health & Wellness Allowance: $750/year to support your health & wellness related goals and hobbies.
• Learning & Development Allowance: $1,000/year to explore a new skill, attend a conference, read some new books, etc.
• Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office or WeWork hubs for a change of scenery.
• Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.

Practice Better is an equal opportunity employer. When you apply for a role at Practice Better, your application will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

We know there’s no perfect applicant for any role. So whatever your path, we’re glad it brought you here. If you think you’re right for a role, we encourage you to apply.