Head of Patient Services

Location:  This position may be performed remotely, but requires the flexibility and willingness to travel as needed.

The Opportunity

We’re hiring an experienced, patient-first leader to build and oversee the Patient Services function for our emerging neurology portfolio. You will design and implement strategies that deliver exceptional patient support.  The ideal candidate possesses deep knowledge of healthcare systems and patient care models.  You have a proven ability to build and scale patient-centric services. Initially focused on the US market, this role will expand to key international markets as the Praxis portfolio expands globally. 

Primary Responsibilities

• Develop and execute the strategic vision for patient services and support programs.
• Design and implement patient services infrastructure, including call centers, digital support systems, case management, and patient resource centers. 
• Hire, train, mentor, and manage a dedicated patient services team, establishing a culture of empathy, efficiency, and excellence.
• Collaborate with internal teams to integrate patient services into broader organizational objectives.
• Leverage patient insights and feedback to continuously improve programs and services.
• Establish metrics and KPIs to measure effectiveness.

Qualifications and Key Success Factors

• 10+ years of experience within biotech/pharmaceutical patient services, including product launches.
• Proven ability to build and lead high-performing teams; strong ability to engage and motivate people and have the managerial courage to make and stand by difficult decisions.
• Innovative and disruptive mindset.
• Ability to see the big picture and bring a strong attention to detail while adept at both strategic planning and operations. 
• Demonstrates a high level of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit; can thrive in an Agile environment.
• Excellent interpersonal and communication skills, with the ability to develop important relationships that build trust and encourage diversity in all its forms.
• Highly organized and detail-oriented with a passion to deliver quality results.
• The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement.  You'll need comfort with screen work, basic hand coordination, and focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Compensation & Benefits

At Praxis, we believe that taking care of our people (and their people) is important, so we provide a world class benefits package to help you thrive.  This includes 99% of the premium paid for medical, dental and vision plans.  We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the future?  We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP.  We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns.  Not to mention, you'll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring.  We aim high, collaborate hard, and produce results.  Let’s achieve the impossible together! 

To round out our world-class total rewards package, we provide annualized base salary compensation in the range listed below.  Final salary range may be modified commensurate with job level, education, and experience.

Company Overview 

Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance.  At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders.  Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.

Diversity, Equity & Inclusion
Guided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE^® to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.

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