Client Success Manager

Join Prezzee as a Client Success Manager, where you will help identify, develop and implement exciting new reward, incentive and gifting programmes with existing Prezzee clients in the UK market. The successful applicant will be a genuine team-player that loves to smash through goals.

Reporting to the UK Sales Team Lead, you will be an integral member of the UK Sales team, supporting with, customer journeys, relationship building and act as first point of contact for all enquiries/concerns/escalations with your organisational finesse and collaborative approach. This role will require someone to work from our London office 3 days per week.

To be successful in the role of Client Success Manager, you will need to demonstrate the ability to service our existing Prezzee clients and build value creating relationships with existing Prezzee clients in the UK market. You will also contribute to an individual sales goal and a team sales goal, as well as cross region introductions.

If you've got a track record in successfully managing client relationships, or account management within e-commerce/online or retail environments, with a passion for delivering outstanding customer experiences, we would love to hear from you! 

Here's a sneak peek into what you'll be doing:

Client Relationship Management and Development:

• Build and nurture value-creating relationships with existing clients through regular communication, meetings and check ins
• Develop a deep understanding of our key clients and their goals to drive engagement and sales across multiple use cases
• Act as a primary point of contact for client inquiries, concerns, and escalations, ensuring timely and effective resolution
• Leveraging your deep understanding of Prezzee and our customer needs to identify new business opportunities in employee recognition, loyalty or other innovative use cases
• Network within existing client organisations to identify and develop opportunities with new departments or functions
• Execute strategies to identify opportunities for growth/ upsell within existing accounts
• Collaborate with our colleagues in Marketing to create and refine lead gen campaigns that complement your activity
• Contribute to planning campaigns by identifying target audiences, creating messaging and showcasing best practice

Client Retention:

• Monitor client satisfaction levels and proactively address any issues or concerns to ensure high retention rates
• Work closely with the sales and product teams to align client needs with available solutions and services
• Implement retention strategies and initiatives to strengthen client loyalty and minimise churn

Part of the Wider Sales and UK Team:

• Revel in a team atmosphere, we succeed together at Prezzee and our most successful performers really embrace that
• Contribute creatively to conversations, internally and externally, about Prezzee Business and how we take it to market-we want to hear your voice!
• Demonstrate resilience and positivity with a desire to perform above target level
• Proactively monitor market activity to ensure you’re up to date with developments that might enable you to identify opportunities for Prezzee Business

What Have Our Best Performers Done Well?

• Be open-minded and ready to throw yourself into the culture
• Be a team player who revels in being part of a shared effort
• Be an evangelist for the product and how it impacts our clients
• Be ready to self-start and put in the effort
• Be ready to ask for help where you need it
• Be positive, resilient and have faith in the plan
• Be clear about your targets and be laser-focused on them
• Live the values in all you do and bring your real self to work

What we are looking for?

• Proficiency in presenting to clients
• Strong organisational and administrative skills
• Ability to juggle various tasks and stay organised
• Strong communication and engagement
• Keen understanding of identifying opportunities and Key Account Management
• Strong relationship management skills
• Strong written skills/ability to produce sales collateral
• Professional demeanour

Experience and Skills:

• Proven experience as an Account Manager, Client Success Executive or relevant role.
• An exceptional track record, with proven team culture success.
• Broad market knowledge and experience.
• Proficiency in MS Office and CRM software (e.g., HubSpot)

Company Benefits:

• There are generous benefits including pension, private medical healthcare with Vitality available from day 1, employee referral program and staff discounts.
• We run an incentive scheme based on both company-wide targets as well as individual performance.
• We have regular virtual and face-to-face events to help us bond and maintain our community vibe
• Self led online learning with Litmos and Linkedin Learnings, industry specific learning opportunities and Lunch & Learn sessions
• We also offer flexible hours, Culture Swap Days & 30 day work from anywhere*
• Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride
• YuLife Wellbeing platform to support your mental, social, financial and physical wellbeing

The Prezzee Story

Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 1000+ brand partners across the world. Founded in 2014, Prezzee has evolved from a two person Australian start-up to a global business with teams and operations in North America, United Kingdom, Australia and New Zealand.

Oh, and if you're wondering about our culture?

Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we're equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 & 2023 Great Place to Work®, as well named Foundry's Computerworld 2024 Best Places to Work in IT. 

At Prezzee, every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you're signing up to give openness, give greatness, give magic, and most importantly, always give a damn 

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and  growing our global business.  Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging.  We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create  human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!

Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.